Systems Support Engineer, EMEA

Keeper Security, Inc.

. Provide exceptional customer service while responding to phone, e-mail and online requests for technical support .

Posted 9/23/2026full-timeCork • IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Management and System Administration with a strong focus on customer service and technical support. Proficient in troubleshooting and configuring various operating systems and environments, ensuring effective communication and resolution of technical issues.

Highest-signal resume keywords

IT ManagementSystem AdministrationActive Directory ConfigurationLinux Shell ProficiencySingle Sign On (SSO) Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mac OS X AdministrationWindows AdministrationLinux AdministrationFirewalls KnowledgeDNS Server ManagementAuthentication ProtocolsLDAP ExpertisePython ProgrammingPrivileged Access Management (PAM)Cloud/Hybrid Environment Knowledge

Soft Skills

Customer ServiceTime ManagementCommunication SkillsAdaptabilityProblem Solving

Tools & Technologies

PowerShellIdentity Access Management Solutions

Industry Keywords

Technical SupportServiceabilityProduct QualitySupport Cases TrackingPost-Sale Technical Assistance

Tech Stack

Tools & technologies

CloudDNSFirewallsLinuxPython

About the role

Key responsibilities & impact

Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
Represent the customer to ensure serviceability and product quality issues are tracked, prioritised, resolved, and incorporated into the product release cycle
Assist customers in the installation and deployment of Keeper’s software products
Track and monitor all support cases to ensure timely resolution and follow-up
Clearly identify, document, and find solutions for customer issues and product problems
Escalate critical customer situations to the appropriate level of management and engineering expertise
Communicate technical issues and solutions to engineering, QA, sales, support teams, and customers
Perform post-sale technical assistance and resolution analysis for business customers

Requirements

What you’ll need

Qualified candidates must permanently reside in Ireland
5+ years of experience in IT Management and System Administration
Hands on experience with Mac OS X, Windows & Linux administration and troubleshooting
Experience working with Single Sign On (SSO) environments
Experience setting up and configuring Active Directory
Advanced knowledge in Firewalls, AD environments, DNS Servers, Authentication protocols, LDAP
Excellent command of Linux Shell and PowerShell
In depth knowledge of prem/cloud/hybrid environments
Working knowledge of Python
Experience working with and troubleshooting identity access management solutions, including PAM (privileged access management)
Ability to adapt, overcome objections, and learn complex solutions
Excellent time management and communication skills

Benefits

Comp & perks

Onsite lunches
Private healthcare (no wait period)
Pension contribution (no wait period)
Sick Pay
Bike-to-Work Scheme (if local)