Customer Support Manager – Part-Time

keleya digital-health solutions

. Handle customer inquiries daily via email, phone, and chat .

Posted 10/8/2026part-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving inquiries and technical issues efficiently. Proficient in both German and English, with a structured and solution-oriented approach to customer support and process improvement.

Highest-signal resume keywords

Customer Success ExperienceExcellent Written And Spoken GermanTechnical Affinity With CRM SystemsStrong Customer-Service OrientationProcess Improvement Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyEnthusiasm For Engaging With UsersStructured ApproachIndependent WorkSolution-Oriented Mindset

Tools & Technologies

CRM SystemsCS ToolsSlack

Industry Keywords

Customer SupportCustomer InquiriesSupport DocumentationTechnical IssuesProduct DevelopmentBusiness DevelopmentMarketing

About the role

Key responsibilities & impact

Handle customer inquiries daily via email, phone, and chat
Monitor and respond to reviews across all platforms
Resolve technical and general customer issues and escalate more complex cases
Document and prioritize bugs
Work closely with the Product team to resolve technical issues quickly
Create and maintain support documentation
Develop and improve macros and processes
Coordinate with Product Development, Marketing, and Business Development to find the best solutions to customer inquiries

Requirements

What you’ll need

Experience in Customer Success, Customer Support, or a similar service-oriented role
Excellent written and spoken German
Good English skills (B2 level or higher)
Strong customer-service orientation, empathy, and enthusiasm for engaging with users
Structured, independent, and solution-oriented approach to work
Technical affinity, e.g., CRM systems, CS tools, Slack, or similar platforms
Enjoy working in a varied role that combines communication, organization, and analysis
Hands-on mentality and enthusiasm for actively shaping processes

Benefits

Comp & perks

A meaningful product that supports families and expectant mothers
A key role in a small, motivated team
An open and appreciative company culture
High levels of ownership and room to shape your work in a growing company
Hybrid working model with at least 2 days per week in our office in Berlin-Mitte
3 months of remote work per year
30 days of annual leave
Membership at Urban Sports Club or pluxee