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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in RPO with a focus on P&L management, client acquisition, and revenue growth. Proven ability to develop and implement innovative RPO solutions while fostering a people-first culture and driving operational excellence.
Highest-signal resume keywords
P&L ManagementRPO Revenue GrowthClient Relationship ManagementRPO Strategy DevelopmentTalent Acquisition Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
RPO Solution DesignPricing GovernanceMargin ExpansionContract NegotiationWorkforce AnalyticsSLA ManagementRecruiter Productivity MetricsFinancial Performance AnalysisMarket DifferentiationEnterprise KPI Accountability
Soft Skills
People-First LeadershipExecutive PresenceCross-Functional CollaborationClient Experience OrientationTeam Development
Tools & Technologies
ATSCRMAI-Enabled SourcingTalent Analytics PlatformsHCM
Industry Keywords
RPO SectorEnterprise Client EngagementRegulatory EnvironmentGlobal OperationsTalent Market Signals
About the role
Key responsibilities & impact- Own the growth, performance, and evolution of Kelly's RPO business
- Hold full P&L responsibility for the RPO division
- Drive client acquisition, revenue growth, margin expansion, and EBITDA improvement
- Set and execute the go-to-market strategy for Kelly RPO
- Architect and lead a high-performance, people-first culture
- Own and evolve RPO go-to-market strategy, solution design, and pricing models across verticals and geographies
- Drive new logo acquisition, pricing discipline, and margin expansion
- Develop and launch differentiated RPO solutions, including modular RPO, total talent, and embedded recruiting models
- Serve as executive sponsor for strategic RPO accounts and ensure governance, NPS performance, and retention
- Deepen enterprise client relationships and expand scope and revenue within existing accounts
- Lead contract negotiations and solution redesigns
- Ensure consistent RPO delivery through SLA management, recruiter productivity standards, and process governance
- Champion ATS, CRM, AI-enabled sourcing, and talent analytics platforms
- Partner with Technology and Operations to evolve the delivery model, reduce cost-to-fill, and improve candidate and hiring manager experience
- Align sales, delivery, operations, finance, HR, and marketing around enterprise priorities
- Shape RPO pursuit strategy, thought leadership, and market differentiation
- Ensure pipeline management, forecast integrity, and accountability against enterprise KPIs
- Actively manage the full RPO P&L and translate financial performance into operational decisions
- Use workforce data, analytics platforms, and digital tools to identify growth levers and drive evidence-based decisions
- Report to the President, Staffing, BPO and RPO Solutions
Requirements
What you’ll need- 20+ years of progressive leadership in the RPO sector
- Direct accountability for enterprise-level RPO engagements, P&L ownership, and multi-market delivery operations
- Proven track record of growing RPO revenue and sustaining client relationships through expansion cycles and complex turnaround situations
- Ability to read talent market signals, adapt RPO strategy and delivery models quickly, and execute decisively in ambiguity
- Experience driving margin expansion alongside revenue growth
- Strong pricing governance, commercial structuring, and deal economics expertise in RPO contexts
- Deep understanding of the RPO competitive landscape, enterprise client buying behavior, HR technology ecosystem (ATS, HCM, sourcing tools), and regulatory environment across North America and globally
- People-first leadership with a demonstrated track record of team development, retention, and strong culture
- Strong client and candidate experience orientation
- Executive presence with credibility at the CHRO and C-suite level
- Skilled at translating RPO value into business outcomes and influencing board-level stakeholders
- Proven ability to lead cross-functionally across sales, delivery, operations, finance, and technology
- Strong analytical skills and ability to translate workforce insights into business action
- Fluency in RPO analytics, recruiter productivity metrics, and talent acquisition technology platforms
- Experience operating in matrixed, multi-entity, or global environments preferred
- Experience leading significant organizational transformation within RPO or staffing preferred
- Ability to travel as required by business needs
Benefits
Comp & perks- Total compensation package including benefits as applicable to the position
- Benefits focused on total well-being
- Equal employment opportunity and commitment to a diverse, equitable, and inclusive workforce