Operations Supervisor

KellyServices

. Manage overall account management and SOW responsibilities .

Posted 11/9/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $61,575 - $82,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operations and people management capabilities, with expertise in account management, program supervision, and customer service. Proficient in Microsoft Office, particularly Excel, and experienced in managing SOW responsibilities and business development activities.

Highest-signal resume keywords

Operations ManagementPeople ManagementMicrosoft ExcelSalesforce ExperienceProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementSOW ManagementData Collection PracticesBusiness DevelopmentBilling Validation

Soft Skills

Organizational SkillsProblem SolvingDecision MakingCustomer Service

Tools & Technologies

Microsoft OfficeSAPSalesforceSharePoint

Certifications & Qualifications

High School DiplomaBA/BS Preferred

Industry Keywords

Staffing ExperienceQuality ReportsRecruitmentOnboardingFast-Paced Environment

About the role

Key responsibilities & impact

Manage overall account management and SOW responsibilities
Plan, coordinate, and supervise program employees
Guide employees in resolving daily problems and interface with customers and senior operations leadership
Estimate personnel needs and assign work based on schedules
Familiarize employees with organizational procedures, rules, and regulations
Provide developmental opportunities and continuous training
Oversee SOW renewals, terminations, recruitment, onboarding, and annual reviews
Manage monthly quality reports, billing validation, quarterly business reviews, and business development activities
Approve weekend and overtime work as needed
Update monthly documents and metrics
Support price quotes, order entry and acknowledgment, customer-specific weekly reports, meetings, order updates, pricing, material requests, communications, Salesforce case management, and daily team support

Requirements

What you’ll need

5+ years of experience in operations and people management
Previous staffing experience preferred
High School Diploma required
BA/BS preferred
High level of computer literacy in Microsoft Office products (Word, Excel, Outlook & SharePoint)
Strong Excel skills required
SAP and Sales Force experience preferred
Good organizational skills
Customer service/project management background
Knowledge of data collection practices
Ability to prioritize, make quick decisions, and work under deadlines in a fast-paced environment
Travel to site location in Salem, VA may be required on an as-needed basis

Benefits

Comp & perks

Total compensation package including benefits as applicable to the position
Opportunities to grow expertise and capabilities professionally and personally
Continuous training and developmental opportunities
Inclusive, caring, and collaborative work environment