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TSC Consultant
KellyServices. Develop and implement strategic plans to enhance service delivery processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing strategic plans to enhance service delivery and operational efficiency, while effectively managing stakeholder relationships and mentoring team members. Proficient in utilizing recruitment systems and monitoring KPIs to drive service quality improvements.
Highest-signal resume keywords
Service Delivery ImprovementStakeholder CommunicationKPI MonitoringRecruitment Systems FamiliarityTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Delivery ProcessesRecruitment TechniquesData EntryOperational EfficiencyTraining Program DevelopmentTime Entry ProceduresExpense TrackingMS Office ProficiencyAnalytical SkillsProblem-Solving
Soft Skills
Excellent CommunicationStrategic ThinkingAdaptabilityMentoringOrganizational Abilities
Tools & Technologies
Applicant Tracking SystemsRecruitment Systems
Industry Keywords
Customer ServiceTemporary Labor IndustryService Level AgreementsService Contracts
About the role
Key responsibilities & impact- Develop and implement strategic plans to enhance service delivery processes
- Assess current service delivery frameworks to identify improvement and innovation opportunities
- Collaborate with cross-functional teams to improve operational efficiency and streamline workflows
- Develop and execute training programs to upskill staff and improve service quality
- Oversee implementation of technologies and tools to optimize service delivery and customer satisfaction
- Monitor KPIs and metrics to evaluate service delivery effectiveness
- Facilitate stakeholder communication and manage relationships
- Develop and maintain service level agreements and service contracts
- Provide informal guidance to new team members
Requirements
What you’ll need- 2+ years of work experience
- Working to advanced knowledge of recruitment and candidate assessment techniques
- Experience in customer service or support environments; temporary labor industry preferred
- Familiarity with applicant tracking or recruitment systems
- Awareness of market rates and ability to follow prescribed compensation guidelines
- Understanding of time entry and expense tracking procedures
- Working knowledge of MS Office and internet usage
- Basic data entry and organizational abilities
- Strong problem-solving and analytical skills
- Excellent communication skills
- Ability to lead and mentor junior team members
- Strategic thinking and adaptability
- Ability to manage multiple projects and priorities
Benefits
Comp & perks- Total compensation package including benefits as applicable to the position
- Benefits focused on total well-being
- Equal employment opportunity and inclusive workforce