KEMBA Financial Credit Union

Call Center Representative

• Provide sales and service support for member-based business
• Professionally service member activity associated with loan and deposit services
• Provide accurate information about products, services, and member accounts
• Open new membership and deposit accounts
• Document, research, resolve, or escalate member issues
• Cross-sell alternative or additional services suited to member needs
• Provide basic financial services advice promoting members’ financial well-being
• Support MSRs and lending staff with sales initiatives and member service
• Act as liaison for MSRs and lending staff as needed
• Meet or exceed service and productivity goals
• Maintain current status of sales support and processing activity and report routinely to management
• Perform duties in compliance with KEMBA policies and procedures
• Develop understanding of credit union history, philosophy, organization, policies, and procedures
• Improve competency through training and certification on established educational programs
• Perform other duties as required by management

Virtual Branch Service Representative – Call Center