Adjuster

Kemper

. Investigate and resolve first and third party auto physical damage claims in a fast paced in-office setting.

Posted 11/6/2026full-timeUnited StatesJunior💰 $19 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating and resolving auto physical damage claims while delivering exceptional customer service. Proficient in claims handling processes, including intake, investigation, and settlement, with a focus on accuracy and efficiency.

Highest-signal resume keywords

Claims Handling ExperienceInsurance Adjuster's LicenseBilingual SpanishCustomer Service ExcellenceBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims IntakeInvestigationValuationExposure EstablishmentSettlementStatement TakingReserving ExposuresAuto Physical Damage Claims

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsTeam-Oriented Approach

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

High School DiplomaG.E.DInsurance Adjuster's License

Industry Keywords

Non-Standard AutoClaims InvestigationCustomer ServiceMonetary AuthorityPolicy Provisions

About the role

Key responsibilities & impact

Investigate and resolve first and third party auto physical damage claims in a fast paced in-office setting.
Attempt immediate contact to confirm/review coverage.
Work under direct supervision in this entry-level position.
Handle intake, investigation, valuation, exposure establishment, and settlement of assigned claims within stipulated monetary authority.
Conclude assigned claims promptly, equitably, and economically according to policy provisions and damages presented.
Take statements from insureds, claimants, and witnesses.
Reserve exposures accurately and timely.
Deliver a Best in Class Customer Service experience to internal, external, current, and prospective Kemper customers.

Requirements

What you’ll need

High School Diploma or G.E.D required.
Minimum 6 months of entry level claims handling/claims intake experience is required OR 2+ year college degree can be substituted in lieu of experience.
Bilingual Spanish preferred.
Must obtain and maintain a valid insurance adjuster’s license as needed based on location and claim assignment for states that require a staff adjuster to be licensed. (McAllen and Birmingham required.)
A passion for delivering outstanding customer service to agents and customers.
Experience in non-standard auto a plus.
Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary.
Basic computer skills in Word, Excel, Power Point, and Outlook are essential.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid time off (PTO)
401(k)
Kemper benefits package