Bilingual Customer Service Representative

Kemper

. Review policy information to determine whether risks meet the company's underwriting guidelines and processes .

Posted 10/9/2026full-timeMcAllen • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate in both Spanish and English. Proficient in multitasking and utilizing PC skills to manage policy-related inquiries and support customers.

Highest-signal resume keywords

Customer Service ExperienceFluent Spanish/English CommunicationCall Center ExperienceMultitasking SkillsPC Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServicePC ExperienceTyping Speed (3,000 KSH or 25 WPM)Error Ratio (Less Than 5%)

Soft Skills

Pleasant Telephone Demeanor

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Underwriting GuidelinesInsurance PoliciesContact CenterPolicy-Related Inquiries

About the role

Key responsibilities & impact

Review policy information to determine whether risks meet the company's underwriting guidelines and processes
Serve as the primary contact for insureds, agents, and lien holders regarding policy-related inquiries
Provide superior customer service
Offer solutions and options within company guidelines
Periodically attend office-based training or meetings as needed
Assist agencies and customers with questions and changes to insurance policies

Requirements

What you’ll need

High school diploma or GED
6 months previous customer service experience required
Call Center and/or insurance-related experience preferred
Fluent Spanish/English communication skills preferred
Pleasant telephone demeanor
Multitasking skills required
PC experience with 3,000 KSH or 25 WPM with an error ratio of less than 5% required
Successfully completes all required new hire training as per Departmental guidelines
Ability to work contact center hours from 8:00am to 8:00pm CST, with rotating Saturdays from 8:00am to 5:00pm approximately every 3 weeks
Ability to work Monday–Friday 8:30am to 5:30pm CST during 6 to 8 weeks of training
Required to work in the McAllen, TX office location

Benefits

Comp & perks

Hours that work for you
Rotating Saturday schedule approximately every 3 weeks
Training provided for 6 to 8 weeks
Equal opportunity and commitment to diversity, equity, and inclusion