Director, Policy Administration

Kemper

. Oversee daily operations across Policy Services, Agency Experience, Billing, Records Management, FNOL, and Contact Center functions for Kemper Life .

Posted 11/6/2026full-timeUnited StatesLead💰 $111,900 - $186,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in insurance operations, with a focus on process improvements, technology implementation, and regulatory compliance. Proven ability to lead and develop teams while driving customer satisfaction and operational efficiency across multiple locations.

Highest-signal resume keywords

Insurance Operations ManagementPeople LeadershipProcess TransformationContact Center OversightRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Policy AdministrationBilling ManagementAgency SupportOperational Metrics MonitoringBudget ManagementContinuous ImprovementTechnology ImplementationAnalytical SkillsProblem-Solving SkillsFinancial Management

Soft Skills

LeadershipCoachingCommunicationTeam DevelopmentCollaboration

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Life InsuranceA&H InsuranceP&C InsuranceContact Center FunctionsMulti-Location OperationsRemote OperationsBPO Models

About the role

Key responsibilities & impact

Oversee daily operations across Policy Services, Agency Experience, Billing, Records Management, FNOL, and Contact Center functions for Kemper Life
Ensure service quality, efficiency, and regulatory compliance
Lead and develop managers and teams across multiple locations
Monitor operational metrics, service levels, and budgets
Drive productivity, cost management, customer satisfaction, and continuous improvement
Lead process improvements, automation, and technology implementation
Partner with Distribution, IT, Claims, Underwriting, Compliance, and other business functions
Improve customer and agency experience while supporting business objectives

Requirements

What you’ll need

Bachelor’s degree or insurance-related experience
8+ years of progressive experience in insurance operations
3+ years of people leadership experience
Experience in Life, A&H and P&C insurance preferred
Experience leading large-scale operational teams across multi-location, remote US, St. Louis-based, and offshore/BPO models
Experience overseeing contact center functions
Proven success driving process transformations and technology-enabled change
Strong leadership, coaching, communication, and team development skills
Knowledge of insurance policy administration, billing, agency support, and contact center operations
Strong analytical, problem-solving, and financial management skills
Ability to manage competing priorities, implement change, and collaborate across business functions
Sponsorship is not accepted for this opportunity

Benefits

Comp & perks

Annual discretionary bonus
Medical insurance
Dental insurance
Vision insurance
Paid time off (PTO)
401(k)