Express Adjuster

Kemper

. Investigate and resolve first and third party auto physical damage claims.

Posted 11/6/2026full-timeUnited StatesJunior💰 $19 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating and resolving auto physical damage claims while delivering exceptional customer service. Proficient in claims handling, valuation, and maintaining compliance with insurance regulations.

Highest-signal resume keywords

Claims Handling ExperienceInsurance Adjuster's LicenseBilingual SpanishCustomer Service ExcellenceBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationClaims ValuationExposure EstablishmentSettlement NegotiationIntake Process

Soft Skills

Excellent Verbal CommunicationWritten Communication SkillsInterpersonal SkillsOrganizational SkillsTeam-Oriented Approach

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Certifications & Qualifications

Insurance Adjuster's License

Industry Keywords

Auto Physical Damage ClaimsNon-Standard AutoCustomer ServiceClaims IntakePolicy Provisions

About the role

Key responsibilities & impact

Investigate and resolve first and third party auto physical damage claims.
Attempt immediate contact to confirm and review coverage.
Perform intake, investigation, valuation, exposure establishment, and settlement of assigned claims within stipulated monetary authority.
Conclude assigned claims promptly, equitably, and economically within policy provisions and according to presented damages.
Take statements from insureds, claimants, and witnesses.
Reserve exposures timely and accurately.
Deliver Best in Class Customer Service to internal, external, current, and prospective Kemper customers.
Work under direct supervision in a fast-paced in-office setting.

Requirements

What you’ll need

High School Diploma or G.E.D required.
Minimum 6 months of entry level claims handling/claims intake experience is required OR 2+ year college degree can be substituted in lieu of experience.
Bilingual Spanish preferred.
Must obtain and maintain a valid insurance adjuster’s license as needed based on location and claim assignment for states that require a staff adjuster to be licensed; McAllen and Birmingham required.
A passion for delivering outstanding customer service to agents and customers.
Experience in non-standard auto a plus.
Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary.
Basic computer skills in Word, Excel, Power Point, and Outlook are essential.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
PTO
401k