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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and resolving auto physical damage claims while delivering exceptional customer service. Proficient in claims handling, including intake, valuation, and settlement processes, with a focus on compliance and effective communication.
Highest-signal resume keywords
Claims Handling ExperienceInsurance Adjuster's LicenseBilingual SpanishCustomer Service ExcellenceBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims ValuationExposure EstablishmentSettlement NegotiationPolicy Provisions ComplianceStatement TakingClaims Intake
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal SkillsOrganizational SkillsTeam-Oriented Approach
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Certifications & Qualifications
Insurance Adjuster's License
Industry Keywords
Auto Physical Damage ClaimsNon-Standard Auto ClaimsCustomer ServiceFast-Paced Environment
About the role
Key responsibilities & impact- Investigate and resolve first and third party auto physical damage claims
- Attempt immediate contact to confirm and review coverage
- Handle intake, investigation, valuation, exposure establishment, and settlement of assigned claims within stipulated monetary authority
- Conclude assigned claims promptly, equitably, and economically within policy provisions and according to damages presented
- Take statements from insureds, claimants, and witnesses
- Timely and accurately reserve exposures
- Deliver Best in Class Customer Service to internal, external, current, and prospective Kemper customers
Requirements
What you’ll need- High School Diploma or G.E.D required
- Minimum 6 months of entry level claims handling/claims intake experience is required OR 2+ year college degree can be substituted in lieu of experience
- Must obtain and maintain a valid insurance adjuster’s license as needed based on location and claim assignment for states that require a staff adjuster to be licensed; McAllen and Birmingham require licensing
- Bilingual Spanish preferred
- A passion for delivering outstanding customer service to agents and customers
- Experience in non-standard auto a plus
- Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach
- Basic computer skills in Word, Excel, Power Point, and Outlook
- Ability to work in a fast-paced in-office setting
- Ability to work under direct supervision
Benefits
Comp & perks- High-performing culture
- Valuable opportunities for personal development and professional challenge
- Healthy work-life balance
- Equal opportunity workplace committed to diversity and equality
- Customer-focused work environment