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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and resolving auto physical damage claims while delivering exceptional customer service. Proficient in claims handling processes, including intake, investigation, and settlement within policy provisions.
Highest-signal resume keywords
Claims Handling ExperienceInsurance Adjuster's LicenseBilingual SpanishCustomer Service ExcellenceBasic Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims ValuationExposure EstablishmentSettlement NegotiationClaims Intake
Soft Skills
Excellent Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsTeam-Oriented Approach
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Certifications & Qualifications
Insurance Adjuster's License
Industry Keywords
Auto Physical Damage ClaimsNon-Standard AutoCustomer ServicePolicy ProvisionsClaims Resolution
About the role
Key responsibilities & impact- Investigate and resolve first and third party auto physical damage claims in a fast paced in-office setting.
- Attempt immediate contact to confirm/review coverage.
- Work under direct supervision.
- Handle intake, investigation, valuation, establishment of exposure, and settlement of assigned claims within stipulated monetary authority.
- Conclude assigned claims promptly, equitably, and economically within policy provisions and according to damages presented.
- Take statements from insureds, claimants, and witnesses to investigate losses.
- Timely and accurately reserve exposures.
- Deliver a Best in Class Customer Service experience to internal, external, current, and prospective customers.
Requirements
What you’ll need- High School Diploma or G.E.D required.
- Minimum 6 months of entry level claims handling/claims intake experience is required OR 2+ year college degree can be substituted in lieu of experience.
- Bilingual Spanish preferred.
- Must obtain and maintain a valid insurance adjuster’s license as needed based on location and claim assignment for states that require a staff adjuster to be licensed. (McAllen and Birmingham required.)
- A passion for delivering outstanding customer service to agents and customers.
- Experience in non-standard auto a plus.
- Excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach are necessary.
- Basic computer skills in Word, Excel, Power Point, and Outlook are essential.
Benefits
Comp & perks- Medical
- Dental
- Vision
- PTO
- 401k