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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in Microsoft Dynamics 365 CRM and Power Platform solutions, including development, customization, and administration. Proven ability to lead complex enterprise integrations and provide technical leadership through solution design and documentation.
Highest-signal resume keywords
Microsoft Dynamics 365 AdministrationPower Platform DevelopmentC#/.NET CustomizationAPI IntegrationTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Dynamics 365Power AppsPower AutomateJavaScriptC#/.NETDataverseAPI IntegrationREST ServicesAzure DevOpsEnterprise Application Integration
Soft Skills
Problem-SolvingAnalytical SkillsWritten CommunicationVerbal CommunicationOrganizational Skills
Tools & Technologies
Power Platform PipelinesPostmanServiceNowSplunkPower FXPower QuerySnowflake
Industry Keywords
Insurance IndustryAgile MethodologiesWaterfall MethodologiesEnterprise CRM SolutionsMarketing Automation Platforms
Tech Stack
Tools & technologiesAzureJavaJavaScriptServiceNowSplunkSpringSpring BootSpringBoot.NET
About the role
Key responsibilities & impact- Serve as the subject-matter expert for Kemper's Microsoft Dynamics 365 CRM and Power Platform solutions
- Lead the design, configuration, customization, development and production support of complex Dynamics 365 for Sales and Power Platform solutions
- Partner with business leaders and cross-functional teams to translate business needs into technical solutions and drive implementation
- Develop Power Apps, Power Automate flows, Dynamics 365 plug-ins, JavaScript and C#/.NET customizations
- Administer and govern Power Platform environments, licensing, security roles, application access and Outlook integration
- Own application lifecycle management, including solutions, environment promotion, deployments, release readiness and upgrades
- Lead technical design and support for Direct-to-Consumer lead intake, routing, distribution and sales workflows
- Design and support integrations using APIs and REST services; troubleshoot CRM and downstream system issues
- Serve as senior technical escalation point for production issues and lead root-cause analysis and resolution
- Define testing and release practices, including unit, integration and regression testing
- Create technical, operational and end-user documentation and provide knowledge transfer
- Provide technical leadership through solution design, code and configuration reviews, standards, mentoring and guidance
- Evaluate new Dynamics 365 and Power Platform capabilities and recommend business-value-driven adoption
Requirements
What you’ll need- Bachelor of Science in Computer Engineering, Computer Science, Information Systems or a related area of study, or equivalent professional experience
- 5+ years of progressively responsible hands-on experience administering, customizing, developing and supporting Microsoft Dynamics 365
- Demonstrated experience independently leading the design and delivery of complex enterprise CRM solutions
- Strong experience with Dynamics 365 for Sales
- Advanced Microsoft Power Platform expertise, including Power Apps (Model-Driven and Canvas), Power Automate, Dataverse, plug-ins and JavaScript
- Strong experience with C#/.NET and Microsoft Dataverse
- Proficiency managing Power Platform environments, user licenses, security roles, Outlook integration and related administrative functions
- Proficiency creating, managing and deploying managed and unmanaged solutions across multiple environments
- Demonstrated experience leading complex enterprise integrations using APIs and REST services
- Advanced problem-solving and analytical skills
- Ability to learn new concepts, platforms and technologies quickly
- Strong written and verbal communication skills
- Strong organizational and time-management skills
- Ability to create technical, operational and end-user documentation and provide mentoring and knowledge transfer
- Experience with Azure DevOps and/or Power Platform Pipelines preferred
- Experience with Java and Spring Boot, Postman and enterprise application integration preferred
- Experience with ServiceNow, Splunk, Power FX, Power Query and Snowflake preferred
- Experience with Microsoft Customer Insights or marketing automation platforms preferred
- Experience with third-party vendors and Agile and Waterfall methodologies preferred
- Insurance industry experience preferred
- This role does not include visa sponsorship
Benefits
Comp & perks- Annual discretionary bonus
- Medical benefits
- Dental benefits
- Vision benefits
- Paid time off (PTO)
- 401(k)
