ServiceNow Systems Administrator

Kemper

. Administer, configure, and maintain the ServiceNow platform .

Posted 9/18/2026full-timeJacksonville • Alabama • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and maintaining the ServiceNow platform, including developing and implementing enhancements and test plans. Proficient in gathering service data, analyzing performance, and translating requirements from stakeholders to improve service management processes.

Highest-signal resume keywords

ServiceNow AdministrationServiceNow Admin CertificationEnterprise Service Management SoftwareData AnalysisTest Plan Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow AdministrationEnterprise Service Management SoftwareService Reporting ToolsData AnalysisApplication DevelopmentTechnical Problem SolvingRequirements GatheringSoftware DevelopmentEnhancement AssessmentService Catalog Maintenance

Soft Skills

CommunicationCollaborationTraining Assistance

Tools & Technologies

ServiceNowService Reporting Tools

Certifications & Qualifications

ServiceNow Admin Certification

Industry Keywords

Service ManagementData MonitoringCost/Benefit AnalysisEnd-User TrainingTechnical Deficiencies

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Administer, configure, and maintain the ServiceNow platform
Gather service data
Administer enterprise service management software
Develop and maintain enterprise service management software
Administer service reporting tools
Maintain the service catalog
Assemble and produce service reports
Determine requirements; design, build, test, implement, maintain, and enhance service management software
Analyze, detect, identify, and correct technical problems and deficiencies
Design solutions for new features and improvements
Translate and simplify requirements from business units, stakeholders, and end users
Prioritize and assess enhancements based on time, scope, and cost/benefit analysis
Determine upgrade and enhancement parameters
Develop and implement test plans for upgrades and enhancements
Collect, monitor, and analyze data to improve service management and Application Development system performance
Assist with end-user training
Perform other duties as assigned

Requirements

What you’ll need

6 months minimum ServiceNow Admin experience
Admin Certification or working towards certification in the next 90 days
Education equivalent to a college degree in Information Technology, Programming, Computer Science, Computer Engineering or the equivalent in related work experience
This position works onsite at our Kemper office

Benefits

Comp & perks

High-performing culture
Opportunities for personal development and professional challenge
Healthy work-life balance
Equal opportunity employment and workplace free from discrimination