Total Loss Adjuster

Kemper

. Resolve all activities on assigned claims identified as potential total losses .

Posted 10/13/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims handling, including total loss evaluation, negotiation strategies, and compliance with state regulations. Proficient in customer service and effective communication with various stakeholders to ensure timely claim resolution.

Highest-signal resume keywords

Claims HandlingTotal Loss EvaluationNegotiation StrategiesCustomer ServiceState Licensing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claim EvaluationDamage AssessmentLegal Transfer of TitleLoss System ManagementBasic Computer Skills

Soft Skills

InitiativeSound JudgmentTime ManagementAnalytical SkillsEffective Communication

Tools & Technologies

Microsoft SuiteWeb-Based Applications

Certifications & Qualifications

State-Required Licensing

Industry Keywords

Fair Claims Practices ActsExotic LinesCommercial AutoComparative NegligenceSalvage Laws

About the role

Key responsibilities & impact

Resolve all activities on assigned claims identified as potential total losses
Review claim details, coverage limits, estimates, and associated charges to confirm total loss evaluation
Control rental/loss-of-use claims and other expenses associated with assigned features
Conclude assigned claims in a timely and cost-effective manner according to company guidelines
Handle owner-retained claims, classic and exotic lines, commercial auto including heavy equipment, and fixed property
Handle claims with potential excess of policy limits and liability features involving comparative negligence
Complete required training related to coverage, laws, investigation, and industry trends in claims/total loss adjusting
Review loss notices, determine exposures, and ensure exposures are properly established in the loss system
Contact insureds and claimants on the same day or within 24 hours of receiving a loss assignment
Communicate clearly and empathetically with insureds, claimants, attorneys, body shop personnel, lien holders, tow companies, and other parties
Develop and implement negotiation strategies for settlement-related communications
Handle claims in accordance with state Fair Claims Practices Acts and other regulations
Apply knowledge of total loss, salvage, and title laws to facilitate legal transfer of title and claim resolution

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of one year of claim handling
Proficiency in basic computer skills, including Microsoft Suite products and web-based applications
Must obtain and maintain state-required licensing, where applicable
Initiative, sound judgment, and discretion
Time management skills ensuring deadlines are met for claim resolution
Strong analytical skills to evaluate claim information, assess damages, and make informed decisions regarding liability and settlement amounts
Effective verbal and written communication skills
Excellent customer service skills
Required courses, classes, and programs must be completed within specified time frames with a passing average
State licensing must be secured within guidelines for specific states
Formal performance evaluations must result in “Meets Expectation” or higher
Must maintain acceptable position-related competencies

Benefits

Comp & perks

High-performing culture
Opportunities for personal development and professional challenge
Healthy work-life balance
Equal opportunity workplace committed to diversity and equality