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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Total Loss Evaluation, claims negotiation, and compliance with Fair Claims Practices Acts. Proficient in managing property and casualty claims while ensuring timely communication and resolution.
Highest-signal resume keywords
Total Loss EvaluationClaims NegotiationProperty and Casualty HandlingBilingual SkillsOnline Claims System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationNegotiation of ClaimsLoss System ManagementLegal Title TransferSalvage and Title Laws
Soft Skills
Planning and OrganizationTime ManagementWritten CommunicationVerbal CommunicationConflict Resolution
Certifications & Qualifications
State Licenses
Industry Keywords
Total Loss AdjustingFair Claims Practices ActsCommercial AutoHeavy EquipmentExotic Lines
About the role
Key responsibilities & impact- Resolve all activities on assigned claims identified as potential Total Losses
- Review claim details, coverage limits, estimates and associated charges to confirm Total Loss Evaluation
- Control assigned claims for Rental/Loss of Use and other associated expenses
- Conclude assigned claims in a timely and cost-effective manner according to company guidelines
- Handle owner-retained claims, classic and exotic lines, Commercial Auto including heavy equipment, and fixed property
- Handle claims with potential excess of policy limits and liability features involving Comparative Negligence
- Complete development courses related to coverage, laws, investigation and industry trends in Claims/Total Loss Adjusting
- Review loss notices, determine exposure and ensure exposures are properly established in the loss system
- Contact insureds and claimants on the same day or within 24 hours of receiving loss assignment
- Communicate with insureds, claimants, attorneys, body shop personnel, lien holders, tow companies and other parties
- Develop and implement negotiation strategies for settlement-related communications
- Handle claims according to States’ Fair Claims Practices Acts and other regulations
- Apply specialist knowledge of Total Loss, Salvage and Title laws to facilitate legal title transfer and claim resolution
Requirements
What you’ll need- 2 years minimum of property and casualty handling experience, including investigation, total loss and negotiation of claims
- Ability to handle claims via on-line claims system
- Must apply for and possess on a timely basis all applicable licenses required by the State to which the individual is assigned
- Excellent planning and organization skills
- Strong time management skills
- Excellent written and verbal communication skills
- Some positions may require specific bilingual skills
- Ability to deal with conflict in a professional, effective manner
- Completion of required courses, classes and programs within specified time frames
- Passing average maintained on selected/required courses
- Formal Performance Evaluations must result in “Meets Expectation” or higher rating
- Maintain acceptable position-related competencies
Benefits
Comp & perks- Valuable opportunities for personal development and professional challenge
- Healthy work-life balance
- Equal opportunity employment
- Diversity and equality across the organization
- Workplace free from discrimination