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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in claims handling, including Total Loss Evaluation, negotiation strategies, and compliance with Fair Claims Practices Acts. Proficient in analyzing claim information and communicating effectively with stakeholders to ensure timely resolution.
Highest-signal resume keywords
Claims Handling ExperienceTotal Loss EvaluationNegotiation StrategiesAnalytical SkillsEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationDamage AssessmentLegal Title TransferCost ControlPolicy Limit Analysis
Soft Skills
InitiativeSound JudgementDiscretionTime ManagementCustomer Service
Tools & Technologies
Microsoft SuiteWeb-Based Applications
Certifications & Qualifications
State Required Licensing
Industry Keywords
Total LossSalvage LawsFair Claims Practices ActsComparative NegligenceCommercial Auto Claims
About the role
Key responsibilities & impact- Resolve all activities on assigned claims identified as potential Total Losses.
- Review claim details, coverage limits, estimates, and associated charges to confirm Total Loss Evaluation.
- Control Rental/Loss of Use and other expenses associated with assigned claims.
- Conclude assigned claims in a timely and cost-effective manner according to company guidelines.
- Handle owner-retained claims, classic and exotic lines, Commercial Auto including heavy equipment, and fixed property.
- Handle claims with potential excess of policy limits and liability features involving Comparative Negligence.
- Review loss notices to determine exposure and ensure exposures are properly established in the loss system.
- Contact insureds and claimants on the same day or within 24 hours of receiving a loss assignment.
- Communicate settlement information to insureds, claimants, attorneys, body shop personnel, lien holders, tow companies, and other parties.
- Develop and implement negotiation strategies.
- Handle claims within applicable state Fair Claims Practices Acts and other regulations.
- Apply knowledge of Total Loss, Salvage, and Title laws to facilitate legal title transfer and claim resolution.
Requirements
What you’ll need- A high school diploma or equivalent is required.
- A minimum of one year of claim handling.
- Proficiency in basic computer skills including Microsoft Suite products and web-based applications.
- Must obtain and maintain state required licensing, where applicable.
- Initiative, sound judgement, and discretion.
- Time management skills ensuring deadlines are met for claim resolution.
- Strong analytical skills to evaluate claim information, assess damages, and make informed decisions regarding liability and settlement amounts.
- Effective communication skills, both verbal and written, to interact with various stakeholders.
- Excellent customer service skills
- Successfully complete required courses, classes, and programs, maintaining a passing average.
- Complete required coursework within specified time frames.
- Maintain formal performance evaluations at Meets Expectation or higher.
- Maintain an acceptable level of position-related competencies.
Benefits
Comp & perks- Opportunities for personal development and professional challenge
- Healthy work-life balance
- Equal opportunity workplace committed to diversity and equality
- Workplace free from discrimination