Field Service Specialist

Kenco Group

. Coordinate operational readiness activities for new site startups, including startup budget tracking, resource deployment planning, readiness assessments, and status reporting to operational leadership .

Posted 9/29/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational readiness activities, technical training, and workforce development, with a strong focus on troubleshooting complex systems and improving service delivery. Proven ability to manage and mentor technical teams while ensuring compliance with budgetary and operational standards.

Highest-signal resume keywords

Operational Readiness CoordinationTechnical Training and MentoringTroubleshooting Complex SystemsSupervisory ExperienceBudget Compliance and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Mechanical SystemsTroubleshooting Electrical SystemsTroubleshooting Automated SystemsTechnical AssessmentsOperational AuditsProcess ImprovementsResource Deployment PlanningStatus ReportingWorkforce Readiness EvaluationField-Based Training

Soft Skills

CoachingCustomer Relationship ManagementCommunicationTeam DevelopmentFlexibility

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookIPad SetupBusiness Systems

Certifications & Qualifications

Certified Forklift Operator Trainer

Industry Keywords

Material Handling EquipmentOperational EfficiencyService DeliverySafety StandardsContinuous Improvement

About the role

Key responsibilities & impact

Coordinate operational readiness activities for new site startups, including startup budget tracking, resource deployment planning, readiness assessments, and status reporting to operational leadership
Monitor startup and deployment-related expenditures, ensuring compliance with approved budgets and providing reporting, analysis, and recommendations
Facilitate technician onboarding and field-based training programs with Learning & Development and operational leadership
Participate in technician interviews and provide technical assessments and hiring recommendations
Evaluate technical proficiency during onboarding and provide developmental feedback and readiness assessments
Recommend workforce readiness, technical capability gaps, process improvements, and operational efficiencies to Operations Managers and Regional Service Managers
Provide on-site technical leadership for facility startups, operational disruptions, and critical staffing needs
Serve as the technical escalation point for complex equipment, system, and operational issues
Deliver hands-on coaching, technical training, and developmental feedback to field technicians
Partner with operations leadership to assess workforce readiness, prioritize field support deployments, and improve service delivery
Build and maintain customer relationships through expert technical support and representation of Kenco’s service, quality, and safety standards
Support the Kenco Operating System through continuous improvement initiatives, operational audits, investigations, and actions improving safety, inventory accuracy, equipment performance, and operational effectiveness

Requirements

What you’ll need

High school diploma or equivalent required
Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred
5-8 years of experience in material handling equipment service, maintenance, or related technical field
2-4 years of supervisory or lead technician experience required, demonstrating ability to manage, coach, and develop technical teams
Demonstrated expertise in troubleshooting complex mechanical, electrical, and/or automated systems
Proven ability to train and mentor others in technical environments
Strong working knowledge of business systems and technology platforms
Prior experience as a trainer or lead technician preferred
Capable working with Microsoft Excel, Word, and Outlook
Capable of setting up an iPad
Certified forklift operator trainer
Expected to travel approximately 50% - 75%
A passport is not required, but recommended
Flexibility to deploy on short notice based on business needs

Benefits

Comp & perks

Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days