Field Service Specialist

Kenco Group

. Coordinate operational readiness activities for new site startups, including budget tracking, resource deployment planning, readiness assessments, and status reporting .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex mechanical, electrical, and automated systems while providing hands-on coaching and technical training to field technicians. Capable of coordinating operational readiness activities and improving service delivery through effective workforce assessments and technical leadership.

Highest-signal resume keywords

Technical LeadershipTroubleshooting Complex SystemsTraining and MentoringOperational Readiness CoordinationBudget Tracking and Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical AssessmentsOperational AuditsProcess ImprovementsField-Based TrainingResource Deployment PlanningStatus ReportingTechnical Proficiency EvaluationMaterial Handling Equipment ServiceMaintenance

Soft Skills

Customer Relationship ManagementCoachingCollaborationCommunicationFlexibility

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookIPad SetupBusiness Systems

Certifications & Qualifications

Certified Forklift Operator Trainer

Industry Keywords

Operational ReadinessField Support DeploymentsService DeliveryTechnical Capability GapsContinuous Improvement Initiatives

About the role

Key responsibilities & impact

Coordinate operational readiness activities for new site startups, including budget tracking, resource deployment planning, readiness assessments, and status reporting
Monitor startup and deployment expenditures and provide reporting, analysis, and recommendations
Facilitate technician onboarding and field-based training with Learning & Development and operational leadership
Participate in technician interviews and provide technical assessments and hiring recommendations
Evaluate technical proficiency during onboarding and provide developmental feedback and readiness assessments
Advise Operations Managers and Regional Service Managers on workforce readiness, technical capability gaps, process improvements, and operational efficiencies
Provide on-site technical leadership for facility startups, operational disruptions, and critical staffing needs
Serve as the technical escalation point for complex equipment, system, and operational issues
Deliver hands-on coaching, technical training, and developmental feedback to field technicians
Partner with operational leaders to assess workforce readiness, prioritize field support deployments, and improve service delivery
Build and maintain customer relationships through expert technical support
Support the Kenco Operating System through continuous improvement initiatives, operational audits, investigations, and safety and performance improvements

Requirements

What you’ll need

High school diploma or equivalent required
Associate degree in Industrial Maintenance, Electrical Technology, or related field preferred
5-8 years of experience in material handling equipment service, maintenance, or related technical field
2-4 years of supervisory or lead technician experience required
Demonstrated expertise in troubleshooting complex mechanical, electrical, and/or automated systems
Proven ability to train and mentor others in technical environments
Strong working knowledge of business systems and technology platforms
Prior experience as a trainer or lead technician preferred
Capable working with Microsoft Excel, Word, and Outlook
Capable of setting up an iPad
Certified forklift operator trainer
Expected travel approximately 50%-75%
Flexibility to deploy on short notice based on business needs

Benefits

Comp & perks

Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days