Reservations Agent

Kendrick Recruitment

. Manage reservation enquiries received via telephone, email and online booking platforms .

Posted 10/9/2026full-timeRemote • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing reservations and guest interactions within a luxury lodge environment, ensuring high standards of service and attention to detail. Proficient in reservation systems and adept at multitasking in a fast-paced tourism industry.

Highest-signal resume keywords

Reservation ManagementLuxury Lodge ExperienceExcellent Communication SkillsOrganizational SkillsProficiency in Reservation Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reservation ManagementBooking ProcessingAmendments and CancellationsAttention to DetailReservation Systems Proficiency

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationGuest-Focused ApproachProactive AttitudeAbility to Multitask

Tools & Technologies

Reservation SystemsGeneral Computer Applications

Industry Keywords

Luxury Lodge OperationsTourism IndustryGuest PreferencesAdministrative DutiesReservation Reports

About the role

Key responsibilities & impact

Manage reservation enquiries received via telephone, email and online booking platforms
Process bookings, amendments, cancellations and special requests accurately and efficiently
Provide guests with detailed information regarding accommodation, lodge facilities, rates and experiences
Maintain accurate reservation records and ensure all guest information is updated
Liaise with the lodge team to communicate arrivals, departures, special occasions and guest preferences
Follow up on enquiries and convert potential bookings into confirmed reservations
Ensure all guest interactions reflect the high standards expected of a luxury safari establishment
Assist with administrative duties and reservation reports as required

Requirements

What you’ll need

Previous experience in a reservations role, preferably within a luxury lodge, hotel or safari environment
Excellent verbal and written communication skills
Strong organisational skills and exceptional attention to detail
Proficiency in reservation systems and general computer applications
A professional telephone manner and a guest-focused approach
Ability to multitask, work under pressure and meet deadlines
Proactive attitude and ability to work independently as well as within a team
Knowledge of safari lodge operations and the tourism industry would be advantageous