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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Enterprise Customer Success within a SaaS environment, focusing on customer renewals, upselling, and account expansion. Proficient in managing client portfolios and driving product adoption while delivering training and support to enhance customer satisfaction.
Highest-signal resume keywords
Enterprise Customer Success ExperienceAccount Expansion StrategyRetention and Upsell Quota ManagementSalesforce KnowledgeStrong Task and Time Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer RenewalsAccount ExpansionFeature UpsellingCross-SalesClient Portfolio ManagementUsage MonitoringIssue Resolution
Soft Skills
Self-MotivatedEnthusiasticStrong Organization SkillsResults-Driven Mentality
Tools & Technologies
Salesforce
Industry Keywords
SaaSSoftware CompanyCustomer SuccessExecutive Business Reviews
About the role
Key responsibilities & impact- Own customer renewals, usage, and adoption of Kenect product features
- Identify, strategize, and execute account expansions, feature upsells, and cross-sales
- Promote maximum product value and identify new growth opportunities
- Develop a comprehensive understanding of customers’ business challenges and objectives
- Deliver group and individual user informational and training sessions
- Monitor usage and proactively contact clients experiencing low usage
- Build and maintain regular cadence calls and Executive Business Reviews with key stakeholders
- Evaluate and prioritize customer issues and inquiries and drive effective resolutions
Requirements
What you’ll need- 3+ years of Enterprise Customer Success experience in a SaaS or software company
- Ability to manage a large portfolio of clients with strong task and time management
- Experience upselling and expanding a book of business
- Experience carrying a retention and upsell monthly quota
- Knowledge of Salesforce is a plus
- Self-motivated, enthusiastic, and able to work independently
- Strong organization skills
- Results-driven mentality, with a bias for speed and action
Benefits
Comp & perks- Health, Dental, Vision, Life & Disability Insurance
- Paid birthday day off