Kenect

Customer Success Manager

• Own customer renewals, usage, and adoption of Kenect product features
• Identify, strategize, and execute account expansions, feature upsells, and cross-sales
• Promote maximum product value and identify growth opportunities
• Understand customers' common business challenges and objectives
• Deliver group and individual user informational and training sessions
• Monitor usage and proactively contact clients with low usage
• Build and maintain regular cadence calls and Executive Business Reviews
• Evaluate and prioritize customer issues and inquiries
• Drive effective customer issue resolutions and long-term client retention

Customer Support

• Own customer renewals, usage, and adoption of Kenect product features
• Identify, strategize, and execute account expansions, feature upsells, and cross-sales
• Promote maximum product value and identify new growth opportunities
• Develop a comprehensive understanding of customers’ business challenges and objectives
• Deliver group and individual user informational and training sessions
• Monitor usage and proactively contact clients experiencing low usage
• Build and maintain regular cadence calls and Executive Business Reviews with key stakeholders
• Evaluate and prioritize customer issues and inquiries and drive effective resolutions

Customer Success Manager

Customer Service Manager