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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Enterprise Customer Success within a SaaS environment, focusing on client retention, upselling, and effective issue resolution. Proven ability to manage a large portfolio of clients while delivering training and maximizing product value.
Highest-signal resume keywords
Enterprise Customer Success ExperienceSaaS Industry KnowledgeAccount Expansion StrategiesSalesforce ProficiencyRetention and Upsell Quota Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementUpsellingCustomer RetentionIssue ResolutionTraining Delivery
Soft Skills
Task ManagementTime ManagementOrganizational SkillsResults-Driven Mentality
Tools & Technologies
Salesforce
Industry Keywords
Customer SuccessSaaSClient Portfolio ManagementBusiness Growth Opportunities
About the role
Key responsibilities & impact- Own customer renewals, usage, and adoption of Kenect product features
- Identify, strategize, and execute account expansions, feature upsells, and cross-sales
- Promote maximum product value and identify growth opportunities
- Understand customers' common business challenges and objectives
- Deliver group and individual user informational and training sessions
- Monitor usage and proactively contact clients with low usage
- Build and maintain regular cadence calls and Executive Business Reviews
- Evaluate and prioritize customer issues and inquiries
- Drive effective customer issue resolutions and long-term client retention
Requirements
What you’ll need- 3+ years of Enterprise Customer Success experience in a SaaS or software company
- Ability to manage a large portfolio of clients
- Strong task and time management skills
- Excellent organizational skills
- Experience upselling and expanding a book of business
- Experience carrying a retention and upsell monthly quota
- Results-driven mentality with a bias for speed and action
- Knowledge of Salesforce is a plus
Benefits
Comp & perks- Health, Dental, Vision, Life & Disability Insurance
- Paid birthday day off
- Open two-way feedback
- Regular 1:1 meetings
- Self-directed work environment with autonomy