Private Client Manager

Kensington Tours

. Own and manage a portfolio of high-net-worth and ultra-high-net-worth households, serving as their primary point of contact and trusted advisor for all travel needs .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-net-worth and ultra-high-net-worth client relationships, with a focus on personalized travel planning and exceptional service delivery. Possesses strong organizational skills and attention to detail, ensuring seamless travel experiences and effective communication across teams.

Highest-signal resume keywords

Luxury Travel ManagementClient Relationship ManagementAttention to DetailOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel PlanningItinerary ManagementLuxury Hotel KnowledgePrivate Aviation ExperienceVillas and Yachts Expertise

Soft Skills

Relationship BuildingProblem SolvingCollaborationDiscretionProfessionalism

Tools & Technologies

Client Management Systems

Industry Keywords

High-Net-Worth ClientsUltra-High-Net-Worth ClientsConcierge ServicesLuxury HospitalityTravel Preferences

About the role

Key responsibilities & impact

Own and manage a portfolio of high-net-worth and ultra-high-net-worth households, serving as their primary point of contact and trusted advisor for all travel needs
Build deep, long-term client relationships by understanding individual preferences, priorities, travel patterns and expectations, and proactively anticipating future needs
Plan and manage individual travel arrangements, including hotels, air, transfers and other standalone services, providing thoughtful, highly personalized recommendations
Orchestrate the broader Kensington ecosystem for complex travel needs, including bespoke land journeys, villas, yachts, expeditions and private aviation
Maintain end-to-end oversight of every client journey, from initial request and planning through booking, travel and post-trip follow-up
Act as the final quality-control layer for client-facing recommendations, itineraries and arrangements, ensuring every detail is accurate, cohesive and aligned with client preferences and Kensington Private Client standards
Proactively manage client communication, expectations, timelines and issues, taking ownership of challenges and coordinating internal teams and external partners through resolution
Maintain comprehensive client profiles and travel histories within Kensington systems, capturing preferences, feedback and relevant household information
Identify opportunities to deepen each household's relationship with Kensington by connecting clients with relevant products and services
Collaborate across Kensington teams and external partners to deliver a seamless client experience

Requirements

What you’ll need

5+ years of experience in luxury travel, hospitality, concierge, private client services or another high-touch luxury environment
Demonstrated success managing high-value client relationships with a strong understanding of the expectations of HNW and UHNW clientele
Strong knowledge of luxury hotels, destinations and international travel; experience with villas, yachts, private aviation and complex travel is an asset
Exceptional relationship-building, written and verbal communication skills, with a polished and highly professional client presence
Meticulous attention to detail and a strong sense of ownership, with the ability to identify gaps, anticipate needs and ensure nothing falls through the cracks
Exceptional organizational skills with the ability to manage multiple households, journeys and competing priorities simultaneously
Strong judgment, resourcefulness and composure when resolving complex or time-sensitive client needs
Highly collaborative, with the ability to coordinate across multiple teams while maintaining clear accountability for the client experience
High degree of discretion and professionalism when handling confidential client information
Commercially minded, with an understanding of how exceptional service drives client retention, referrals and long-term relationship value
Genuine passion for travel and commitment to delivering an exceptional standard of service