Senior Operations Manager – Delivery & Activation

KENTECH

. Drive scalable operations across KENTECH’s departments by improving capacity, workflow, accountability, service delivery, and cross-functional execution .

Posted 11/7/2026full-timeRemote • United StatesSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive operations leadership with a focus on service delivery, capacity management, and quality assurance. Proficient in developing scalable SOPs and utilizing operational metrics to drive performance improvements and decision-making.

Highest-signal resume keywords

Operations LeadershipService Delivery ManagementFinancial AcumenRoot-Cause AnalysisProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity ManagementWorkload AllocationQuality AssuranceSOP DevelopmentProcess ImprovementData InterpretationBudgetingCost ManagementPerformance MetricsRegulatory Compliance

Soft Skills

Organizational SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationAccountability

Tools & Technologies

AI-Assisted Workflow ToolsDashboardsReporting ToolsInternal Systems

Industry Keywords

Background ScreeningInvestigationsPublic RecordsGovernment ContractingHigh-Volume Service Environment

About the role

Key responsibilities & impact

Drive scalable operations across KENTECH’s departments by improving capacity, workflow, accountability, service delivery, and cross-functional execution
Lead Investigations, Verifications, Audit, Criminal Research, and Operations Support
Own the operational transition from signed contract through implementation, first orders, billing readiness, and scalable service delivery
Manage concurrent client launches, including timelines, owners, dependencies, risks, and blocker resolution
Verify launch preparedness across staffing, systems, procedures, service standards, quality assurance, and execution goals
Own turnaround times, service levels, backlog, workload distribution, and operational quality
Investigate quality exceptions, identify root causes, implement corrective actions, and verify sustained resolution
Escalate material compliance defects and preserve the Audit Lead’s direct access to executive leadership
Provide Client Success with delivery-performance information supporting renewals and account expansion
Lead difficult client conversations on delivery, scope, and remediation alongside the COO
Identify capacity constraints and determine appropriate responses, including hiring, contractors, workload redistribution, process improvement, automation, or performance management
Build staffing and hiring recommendations using workload forecasts, productivity data, labor costs, service requirements, and expected revenue
Monitor operational and financial metrics and partner with Finance on cost variances and billing barriers
Run recurring operational reviews covering performance, risk, priorities, workload, corrective actions, and service delivery
Develop and maintain scalable SOPs within Lumina
Use dashboards, internal systems, reporting tools, and approved AI tools to improve output and operational efficiency
Conduct performance conversations with department leads in coordination with Human Resources
Own routine operational decisions regarding workload allocation, queue priorities, escalations, operating cadence, accountability, launch dates, and delivery commitments within approved scope

Requirements

What you’ll need

7+ years of operations leadership experience in a deadline-driven, high-volume service environment
Experience managing supervisors, team leads, or functional leaders
Experience managing service delivery, capacity, workload allocation, quality, or other high-volume operational functions
Strong financial acumen, including COGS, gross margin, labor utilization, productivity, cost per case, budgeting, and workforce cost
Experience using operational and financial data for staffing and capacity decisions
Working understanding of FCRA or comparable regulatory compliance requirements, or ability to quickly develop proficiency in regulated operational requirements
Strong understanding of operational quality, root-cause analysis, corrective action, and process improvement
Experience developing and implementing SOPs, workflows, or operating procedures
Ability to interpret dashboards, performance reports, and operational metrics
Practical familiarity with AI-assisted work and workflow tools as a user
Strong project-management, organizational, and problem-solving skills
Strong written and verbal communication skills
Ability to work independently in a remote environment while maintaining visible accountability
Must be based in the United States and authorized to work in the U.S. as a W-2 employee
Demonstrated discretion with confidential client, consumer, employee, operational, and investigative information
Preferred: direct experience in background screening, investigations, public records, or government contracting
Preferred: experience launching new client programs, accounts, contracts, or service implementations
Preferred: experience managing distributed or remote teams
Preferred: experience managing labor-intensive service operations where staffing decisions affect COGS and gross margin
Preferred: experience developing headcount plans, staffing models, labor forecasts, or hiring justifications
Preferred: experience partnering with Finance and Human Resources on workforce planning, budgeting, or cost management

Benefits

Comp & perks

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Profit sharing
Flex Time
Short-Term Disability
Long-Term Disability
Life Insurance
Flexible work from home options
Remote-first work environment
Professional growth opportunities