KENTECH

Operations

• Drive scalable operations across KENTECH’s departments by improving capacity, workflow, accountability, service delivery, and cross-functional execution
• Lead Investigations, Verifications, Audit, Criminal Research, and Operations Support
• Own the operational transition from signed contract through implementation, first orders, billing readiness, and scalable service delivery
• Manage concurrent client launches, including timelines, owners, dependencies, risks, and blocker resolution
• Verify launch preparedness across staffing, systems, procedures, service standards, quality assurance, and execution goals
• Own turnaround times, service levels, backlog, workload distribution, and operational quality
• Investigate quality exceptions, identify root causes, implement corrective actions, and verify sustained resolution
• Escalate material compliance defects and preserve the Audit Lead’s direct access to executive leadership
• Provide Client Success with delivery-performance information supporting renewals and account expansion
• Lead difficult client conversations on delivery, scope, and remediation alongside the COO
• Identify capacity constraints and determine appropriate responses, including hiring, contractors, workload redistribution, process improvement, automation, or performance management
• Build staffing and hiring recommendations using workload forecasts, productivity data, labor costs, service requirements, and expected revenue
• Monitor operational and financial metrics and partner with Finance on cost variances and billing barriers
• Run recurring operational reviews covering performance, risk, priorities, workload, corrective actions, and service delivery
• Develop and maintain scalable SOPs within Lumina
• Use dashboards, internal systems, reporting tools, and approved AI tools to improve output and operational efficiency
• Conduct performance conversations with department leads in coordination with Human Resources
• Own routine operational decisions regarding workload allocation, queue priorities, escalations, operating cadence, accountability, launch dates, and delivery commitments within approved scope

Explore Senior Operations Manager – Delivery & Activation at KENTECH. Review requirements and application details.

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Senior Operations Manager – Delivery & Activation