Patient Care Coordinator

Kestra Medical Technologies, Inc.

. Coordinate patient fitting activities in support of the sales organization .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $69,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management and multitasking abilities while coordinating patient fitting activities and maintaining service level agreements. Possesses excellent communication skills and a keen understanding of commercial sales environments to drive continuous improvement in service and training processes.

Highest-signal resume keywords

Project ManagementPatient Care SkillsSales Support ExperienceData Analysis for Continuous ImprovementField-Based Training Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor's DegreeData AnalysisPatient CareFitter Certification ProcessSalesforceService Level AgreementsMetrics TrackingCommercial Sales KnowledgeFitting CoordinationProcess Improvement

Soft Skills

Excellent Communication SkillsInterpersonal SkillsPresentation SkillsOrganizational SkillsDetail-Oriented

Tools & Technologies

MS OfficeExcelPowerPointMS TeamsA-Z Software Platform

Industry Keywords

Cardiac Patient CareSales EnvironmentPatient ConfidentialityService ExpectationsFitter Relationships

About the role

Key responsibilities & impact

Coordinate patient fitting activities in support of the sales organization
Serve as the local point of contact and field technical resource for patient fittings
Develop fitter relationships and serve as primary contact for regional dispatching needs
Liaise between corporate headquarters dispatching and local fitter assignments
Review and submit 1099 Assure Patient Specialists invoices
Ensure timely Service Level Agreements for open work orders, initial fittings, and follow-up tasks
Maintain the monthly Assure Patient Specialist fitting cap
Assist with oversight of the fitter certification process
Coordinate Assure Patient Specialist availability for fittings
Report on activities to streamline certification and fitter readiness as regional demand grows
Track metrics for continuous improvement in service, fitting, and training processes
Track and document the multi-step fitter certification process in Salesforce
Work with Operations and IT to improve the A-Z software platform from fitter and dispatching perspectives
Maintain patient confidentiality and release patient information only as authorized
Perform other duties and responsibilities as assigned
Travel domestically by car and/or air up to 10%

Requirements

What you’ll need

Weekend availability
Bachelor’s degree; comparable work experience may be substituted for a degree
Knowledge of MS Office, Excel, PowerPoint, and MS Teams
Excellent presentation and public speaking skills with a clear and simple communication style
Strong interpersonal and communication skills
Basic understanding of field-based training processes
Keen understanding of commercial sales environment and service-level expectations
Ability to work in a fast-paced and changing environment
Ability to break complex processes into simple and repeatable processes
Ability to analyze data to drive continuous improvement efforts for service expectations
Interest and desire for lifelong learning
Ability to understand and contribute to commercial goals nationally and within an assigned region
Ability to provide instruction and instill confidence in Assure patients with demonstrated patient care skills
Highly organized, service- and detail-oriented
Strong project management and multitasking skills
Ability to consistently and effectively work remotely
Must be eligible to work for any employer in the U.S.; employment visa sponsorship is unavailable
Drug testing is a condition of employment
Preferred: Direct cardiac patient care experience (RN, RT, CVIS, Paramedic, CRM)
Preferred: Experience working in sales or a sales support role

Benefits

Comp & perks

Medical insurance
Dental insurance
401K with Match
Competitive benefit package
Pay equity
Occasional domestic travel by car and/or air
Drug-free workplace