Kestra Medical Technologies, Inc.

Patient Care Coordinator

• Coordinate patient fitting activities in support of the sales organization
• Serve as the local point of contact and field technical resource for patient fittings
• Develop fitter relationships and serve as primary contact for regional dispatching needs
• Liaise between corporate headquarters dispatching and local fitter assignments
• Review and submit 1099 Assure Patient Specialists invoices
• Ensure timely Service Level Agreements for open work orders, initial fittings, and follow-up tasks
• Maintain the monthly Assure Patient Specialist fitting cap
• Assist with oversight of the fitter certification process
• Coordinate Assure Patient Specialist availability for fittings
• Report on activities to streamline certification and fitter readiness as regional demand grows
• Track metrics for continuous improvement in service, fitting, and training processes
• Track and document the multi-step fitter certification process in Salesforce
• Work with Operations and IT to improve the A-Z software platform from fitter and dispatching perspectives
• Maintain patient confidentiality and release patient information only as authorized
• Perform other duties and responsibilities as assigned
• Travel domestically by car and/or air up to 10%

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Patient Care Coordinator