Professional Services Consultant – East Coast

Ketch

. Own customer implementations end to end, from discovery and solution design to deployment, as the customer's single point of contact for communication, expectations, and escalations .

Posted 10/30/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer implementations and technical conversations, ensuring customer satisfaction and product utilization. Proficient in SaaS architectures and integrations, with a strong focus on upselling and collaboration across teams.

Highest-signal resume keywords

Customer Implementation ManagementTechnical Account ManagementSaaS Architecture KnowledgeAd-Tech ExperienceFluent in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SaaS ArchitectureAPIsJavaScript SDKsIntegrationsData Privacy Knowledge

Soft Skills

CommunicationCustomer Relationship ManagementProblem Solving

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Professional ServicesSolutions ConsultingTechnical ConsultingB2B SaaSMar-Tech

About the role

Key responsibilities & impact

Own customer implementations end to end, from discovery and solution design to deployment, as the customer's single point of contact for communication, expectations, and escalations
Own technical conversations with customer stakeholders and educate customer teams on the platform's features and use cases
Identify upsell opportunities as the customer's main point of contact and work alongside Sales to close them
Bring customer feedback to Product and Engineering to shape future product and services
Measure impact through time to value, customer satisfaction, and customer product utilization
Work closely with colleagues across the GTM, Engineering, and Product teams

Requirements

What you’ll need

This role is remote but candidates must be located in the metropolitan area of one of our hub cities: New York, Chicago, or Atlanta
7+ years in Professional Services, Solutions Consulting, or Technical Account Management at a SaaS company, or in a technical consulting role at a consulting firm
Experience managing several implementations at the same time
Technically proficient enough to lead every conversation with the customer's technical stakeholders independently and guide them through Ketch technology, including SaaS architectures, APIs, JavaScript SDKs, and integrations; coding skills are not required
Ad-tech or mar-tech experience is a strong plus, especially an understanding of how websites and mobile apps capture data through pixels, scripts, and SDKs
Start-up experience in B2B SaaS preferred
Data privacy knowledge is a plus, but not required
Fluent in written and spoken English; knowledge of a second language is a plus
Legally authorized to work in the United States
Bachelor's degree required

Benefits

Comp & perks

Competitive medical, dental, and vision coverage, with 100% of premiums paid for US-based full-time employees
Unlimited PTO
10 paid company holidays
Paid parental leave
Remote-friendly with flexible scheduling built around core collaboration hours
Commuter benefits for office-based employees
Equity