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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in project management, fostering collaboration and accountability among teams while ensuring alignment with business goals. Proficient in advanced reporting and effective communication with diverse stakeholders.
Highest-signal resume keywords
Project ManagementLeadership ExperienceAdvanced Reporting CapabilitiesConsultative Communication SkillsPSA Software Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project DeliveryBusiness TroubleshootingRoot Cause AnalysisMetrics TrackingForecastingReportingTechnical Consulting
Soft Skills
MentorshipCoachingDecision-MakingInterpersonal CommunicationOrganizational Skills
Tools & Technologies
ExcelBI SoftwarePSA Software
Industry Keywords
Professional ServicesStakeholder EngagementCustomer SatisfactionMSPSoftware Consulting
About the role
Key responsibilities & impact- Provide leadership and direction to project teams, overseeing project delivery and customer satisfaction
- Lead by example, demonstrating a bias toward action and achieving business goals
- Establish and maintain strong relationships with key stakeholders to drive collaboration and alignment
- Provide mentorship, coaching, and guidance to team members, fostering accountability, ownership, and urgency
- Serve as the primary point of contact for escalations, providing guidance and resolution
- Own team training and enablement in collaboration with the technical team
- Collaborate with Finance teams to ensure accurate tracking, forecasting, and reporting of project-related metrics
- Represent the Professional Services organization in customer-facing engagements
- Conduct regular project reviews, root cause analyses, and retrospectives to identify areas for improvement
Requirements
What you’ll need- Bachelor's degree in a relevant field such as Computer Science, Information Technology, or Business Administration, or equivalent experience
- Comprehensive knowledge in a technical, MSP, or software consulting capacity with commensurate leadership experience
- Capability to manage multiple teams, ensure alignment with company goals, and drive performance improvements
- Advanced reporting capabilities with Excel or other BI software
- Previous use of PSA software or other related professional services software
- Excellent managerial and organizational skills, strong decision-making, and resource allocation
- Strong consultative communication skills with customers and internal/external stakeholders
- Proven effectiveness in business troubleshooting and problem-solving
- Confidence speaking to technical, non-technical, and executive audiences
- Strong interpersonal communication and writing abilities
- Up to 25% travel time required
Benefits
Comp & perks- Second Fridays: a company-wide day off on the second Friday of every month, except November and December due to the holiday schedule; benefit subject to change
- Comprehensive benefit coverage globally
- Paid parental leave
- Comprehensive adoption and fertility support
- Competitive time off globally
- Wellbeing resources
- Wellness allowance
- Free mindfulness app membership
- Wellness Wednesdays
- Global Volunteer Day
- Company non-profit matching
- 3 volunteer days off
- Monthly talent development and cross-functional meetings supporting professional development
- Regular All Hands meetings followed by group gatherings