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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in IT support, including troubleshooting network connectivity, Windows OS, and Microsoft 365 issues. Capable of managing IT assets, performing system imaging, and adhering to IT processes and security standards.
Highest-signal resume keywords
IT Support ExperienceWindows OS TroubleshootingActive Directory AdministrationIT Asset ManagementITSM Tools Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Level 1 IssuesWindows 10 and 11 SystemsSaaS Application SupportLaptop Imaging and WipingNetwork FundamentalsMicrosoft 365 SuiteExchange BasicsDocumentation SkillsIT Operations ManagementAudio-Visual Equipment Support
Soft Skills
Customer-Oriented MindsetProblem-Solving AptitudeStrong Communication SkillsInterpersonal SkillsAbility to Prioritize Tasks
Tools & Technologies
ServiceNowJiraHaloTicketing ToolsKnowledge Base Management
Certifications & Qualifications
ITILv4 Foundation
Industry Keywords
IT SupportNetwork ConnectivityIT Asset ManagementLifecycle ManagementSecurity StandardsSLAsInternal Customer Engagement
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Provide IT support through email, chat, video calls, ticketing tools, phone calls, and on-site walkups
- Provide on-site IT support to Keyloop employees
- Troubleshoot and resolve network connectivity, Windows OS, Microsoft 365, and SaaS application issues
- Administer Active Directory users, distribution lists, and basic Exchange tasks
- Manage IT assets, including inventory, allocation, and lifecycle management
- Build, configure, and deploy laptops for new hires
- Perform system wipes and reimaging when required
- Document issues, solutions, and best practices in the knowledge base
- Collaborate with higher-level support teams on complex issues
- Ensure adherence to IT processes, policies, security standards, and SLAs
- Manage IT operations across the office
- Manage audio-visual equipment and provide support during meetings and events
- Report to the Global Service Desk Manager
Requirements
What you’ll need- Proven experience in IT support or a similar role (1–3 years preferred)
- Proficiency in troubleshooting Level 1 issues across network, operating systems, and applications
- Hands-on knowledge of Windows OS, Active Directory, Exchange basics, and Microsoft 365 suite
- Experience in IT asset management and laptop imaging/wiping
- Experience handling Windows 10 and 11 systems
- Strong record-keeping and documentation skills
- Experience with ITSM tools such as ServiceNow, Jira, or Halo
- Willingness to learn new technologies
- Excellent internal customer engagement and service-oriented approach
- Problem-solving aptitude across a wide variety of technologies
- Basic understanding of IT operations, hardware, software, and network fundamentals
- Strong communication and interpersonal skills
- Customer-oriented mindset with problem-solving abilities
- Ability to prioritize tasks and work independently or in a team
- Excellent verbal and written communication skills in English
- Required to work from the office regularly
- ITILv4 Foundation knowledge is desirable
Benefits
Comp & perks- Training and support to try new things, adapt to quick changes, and explore different paths
- Career development opportunities and investment in employee development
- Inclusive work environment and culture
- Performance-based pay and benefits
- AI tools and training to boost creativity and productivity
- Equal opportunity employer committed to diversity and inclusion