Keyloop

Support Engineer

• Own and progress support cases through to resolution using available resources and expanding product knowledge
• Escalate cases in good time
• Respond empathetically to customers and acknowledge operational pressures and deadlines
• Communicate cooperatively with team members, departments, and management to resolve customer issues
• Document solutions and produce written guidance on resolution steps and procedures
• Acquire knowledge of the Keyloop product suite and associated toolset
• Use self-motivation and initiative to support investigations and career development
• Coach and mentor colleagues to expedite case resolution and improve support knowledge
• Carry out root cause analysis where necessary
• Identify knowledge-media training gaps and recommend improvements
• Contribute to case-reduction initiatives

Tier 1 Autoline Aftersales Support Analyst

Analyst

• Provide IT support through email, chat, video calls, ticketing tools, phone calls, and on-site walkups
• Provide on-site IT support to Keyloop employees
• Troubleshoot and resolve network connectivity, Windows OS, Microsoft 365, and SaaS application issues
• Administer Active Directory users, distribution lists, and basic Exchange tasks
• Manage IT assets, including inventory, allocation, and lifecycle management
• Build, configure, and deploy laptops for new hires
• Perform system wipes and reimaging when required
• Document issues, solutions, and best practices in the knowledge base
• Collaborate with higher-level support teams on complex issues
• Ensure adherence to IT processes, policies, security standards, and SLAs
• Manage IT operations across the office
• Manage audio-visual equipment and provide support during meetings and events
• Report to the Global Service Desk Manager

Global Service Desk, 1st Line Service Analyst

Director

• Identify and prioritise OEMs and groups with the biggest opportunity to unlock value from data and AI
• Act as client-facing SME on strategic platform pitches, engaging CDOs, Heads of Data and architects
• Help account and sales teams win strategic platform opportunities
• Build a strategy supporting and strengthening the Enterprise sales motion for the data platform
• Define platform packaging for Mid-Market and Velocity teams
• Work with Product to keep the platform class-leading and demonstrate unified-data and AI ROI outcomes
• Define partner requirements and support integration and implementation
• Own the platform Sales Play and drive adoption across every sales motion
• Track and evidence customer results from unlocking data and AI and strengthen the commercial pitch
• Drive growth in the domain and adoption of created strategies and Sales Plays

Commercial Director – Platform

• Identify and prioritise the biggest global DMS opportunities, including OEM programmes, to drive scaled growth
• Act as client-facing SME on major DMS pitches and RFPs, helping account and sales teams win
• Build a strategy with Product and Sales Leadership for selling DMS across every sales motion
• Define how DMS is packaged across all sales channels
• Feed competitive and customer insight into the DMS product roadmap
• Define partner requirements and support implementation and migration
• Own the DMS Sales Play, including the competitive displacement narrative, and drive adoption
• Track and evidence customer outcomes to defend and grow the customer base

Commercial Director – DMS

• Identify and prioritise the biggest global opportunities in car ownership software to drive scaled growth
• Act as client-facing SME on strategic ownership-experience pitches, helping account and sales teams win
• Work with Product and Sales Leadership to build an Enterprise sales strategy for consumer-ownership software
• Define packaging for Mid-Market and Velocity teams to enable rapid sales
• Keep ownership software class-leading by feeding market insight into the product roadmap
• Define partner requirements and support the Partner team in selling and servicing ownership software
• Own the Sales Play for ownership software and drive adoption across every sales motion
• Track and evidence customer outcomes and use them to strengthen the commercial pitch
• Help Keyloop capitalise on innovation and new product launches
• Drive growth in the ownership domain and adoption of created strategies and Sales Plays

Commercial Director

Sales

• Deliver against sales objectives for the Canada region
• Meet sales targets by partnering with the Portfolio team to identify opportunities and conduct joint sales presentations
• Produce quarterly sales plans
• Produce accurate quarterly and annual forecasts
• Implement and fully utilise the Keyloop Sales Model and core processes
• Work with Canadian sales leaders on regional strategy, pipeline planning, and execution
• Collaborate with Portfolio Teams to present a joined-up One Keyloop approach to customers
• Ensure solutions are successful in market
• Collaborate with Sales Enablement to produce sales support materials
• Work with Product, Sales, Pre-Sales, and other departments on customer engagement and opportunity execution
• Keep product sales presentations and POS materials up to date and upload them to shared portals
• Provide market intelligence on competitor products
• Travel within Canada for client and internal team meetings, with occasional international travel

Tier 1 Autoline Aftersales Support Analyst

Global Service Desk, 1st Line Service Analyst

Commercial Director – Platform

Commercial Director – DMS

Commercial Director

Solution Sales Manager