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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in IT operations and incident management, with strong Linux administration skills and proficiency in scripting for automation. Capable of leading teams, mentoring staff, and ensuring compliance with ITIL processes while effectively communicating with stakeholders.
Highest-signal resume keywords
Linux AdministrationIncident ManagementITIL ProcessesBash ScriptingMonitoring Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Linux AdministrationCommand LineFile SystemsLVMDNSTCP/IPFirewallsSSHSystemdLog Analysis
Soft Skills
TroubleshootingCalm Under PressureCommunication
Tools & Technologies
ServiceNowJira Service ManagementMonitoring Tools
Industry Keywords
IT OperationsNOCInfrastructure Support24/7 EnvironmentShift Lead
Tech Stack
Tools & technologiesDNSFirewallsLinuxPythonServiceNowTCP/IP
About the role
Key responsibilities & impact- Lead and coordinate the shift team, assigning work and prioritising tickets, alerts, and incidents
- Run structured shift handovers and document open incidents, risks, and pending changes
- Act as escalation point for L1/L2 engineers during live incidents
- Mentor and coach team members and support onboarding, training, and skills development
- Monitor dashboards and alerts, triage events, and drive incidents through resolution and closure
- Manage major incidents, coordinate bridge calls, assign roles, update stakeholders, and escalate as needed
- Contribute to post-incident reviews and root cause analysis and track follow-up actions
- Troubleshoot Linux servers including RHEL, CentOS, Ubuntu, and Amazon Linux
- Manage users, permissions, systemd services, cron jobs, logs, and package updates
- Support patching, reboots, and routine maintenance using approved change procedures
- Write and maintain Bash scripts and runbooks to automate operational tasks
- Work with monitoring tools to tune alerts and reduce noise
- Follow ITIL practices using ticketing tools such as ServiceNow and Jira Service Management
- Track SLA/KPI performance and report on shift activity, trends, and improvement opportunities
- Maintain runbooks, SOPs, and knowledge base articles
- Identify automation opportunities and collaborate with engineering teams to reduce manual work
- Ensure compliance with security, access, and change control policies
Requirements
What you’ll need- 7+ years in IT operations, NOC, or infrastructure support, including experience in a 24/7 environment
- Prior experience as a shift lead, team lead, or senior operations engineer
- Strong hands-on Linux administration skills: command line, file systems, LVM, DNS, TCP/IP, firewalls, SSH, systemd, and log analysis
- Strong troubleshooting skills and ability to stay calm and decisive under pressure
- Experience handling major incidents and running bridge calls
- Working knowledge of ITIL processes: incident, problem, and change management
- Experience with monitoring and alerting tools and ticketing systems
- Scripting skills in Bash and/or Python
- Excellent verbal and written communication, including stakeholder updates and handover documentation
- Willingness to work rotational shifts, nights, weekends, and holidays
Benefits
Comp & perks- Training and support to try new things, adapt to changes, and explore different paths
- Career development and investment in employee development
- Inclusive work environment and culture
- Performance-based pay and benefits
- Equal opportunity employer
- AI tools and training to boost creativity and productivity