Tier 1 Autoline Aftersales Support Analyst – German, English

Keyloop

. Own and progress cases through to resolution using available resources and expanding product knowledge .

Posted 11/5/2026full-timePrague • CzechiaMid-LevelSenior💰 CZK 489,465 - CZK 598,235 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Keyloop product support and ERP application troubleshooting, with strong analytical and problem-solving skills. Excels in communication and collaboration to enhance customer satisfaction and team performance.

Highest-signal resume keywords

Keyloop Product KnowledgeERP Application SupportAnalytical Problem SolvingBilingual Communication (Dutch and English)Customer Satisfaction Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ResolutionRoot Cause AnalysisTroubleshooting SkillsDocumentation SkillsKnowledge-Media Training

Soft Skills

EmpathyCoaching and MentoringSelf-MotivationTeam CollaborationInfluencing Skills

Industry Keywords

Customer ExpectationsCase-Reduction InitiativesHigh-Performing TeamWorkload PlanningOperational Pressures

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own and progress cases through to resolution using available resources and expanding product knowledge
Escalate cases in good time
Respond empathetically to customers and address their needs and operational pressures/deadlines
Communicate cooperatively with team members, departments and management to resolve customer issues promptly
Document solutions and produce written guidance on resolution steps and procedures
Acquire and apply knowledge of the Keyloop product suite and associated toolset
Use self-motivation and initiative to support investigations and career development
Coach and mentor colleagues to expedite case resolution and improve support knowledge
Carry out root cause analysis where necessary
Identify knowledge-media training gaps and recommend improvements
Contribute to case-reduction initiatives

Requirements

What you’ll need

Keyloop doesn’t require academic qualifications for this position; selection based on experience and potential
Experience of working with customers
ERP Application support experience
Experience of supporting customers to a high level of performance, productivity and customer satisfaction
Expertise or knowledge relating to a specified Keyloop product/module
Investigation, analytical, problem solving and troubleshooting skills
Excellent communication skills, including telephone, virtual methods, written, and verbal skills in Dutch and English
Ability to plan and prioritise workload to meet deadlines
Ability to articulate complex problems or issues simply
Knowledge and understanding of customer expectations
Ability to influence and overcome objections
Ability to interact with multiple levels of Keyloop customers and associates
Ability to work effectively as part of a high-performing team

Benefits

Comp & perks

Training and support to try new things, adapt to quick changes and explore different paths
Career development opportunities and investment in employee development
Inclusive work environment
Equal opportunity employer
AI tools and training to boost creativity and productivity
Performance-based pay and benefits