Tier 1 Autoline Aftersales Support Analyst – German, English Speaking

Keyloop

. Own and progress customer cases through to resolution using available resources and expanding product knowledge .

Posted 11/5/2026full-timePrague • CzechiaMid-LevelSenior💰 CZK 489,465 - CZK 598,235 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Keyloop product support, effective problem-solving, and strong communication skills in both Dutch and English. Capable of coaching colleagues and contributing to customer satisfaction through efficient case resolution and documentation.

Highest-signal resume keywords

Keyloop Product ExpertiseProblem Solving SkillsCustomer Support ExperienceAnalytical SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingRoot Cause AnalysisCase ResolutionDocumentationERP Application Support

Soft Skills

EmpathySelf-MotivationCoachingInfluencingInterpersonal Skills

Tools & Technologies

Keyloop Product Suite

Industry Keywords

Customer ExpectationsCase Reduction InitiativesKnowledge-Media TrainingOperational PressuresHigh Level of Performance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Own and progress customer cases through to resolution using available resources and expanding product knowledge
Escalate cases in good time
Respond empathetically to customers and address their needs, operational pressures, and deadlines
Communicate with team members, departments, and management to deliver timely issue resolution
Document solutions and produce written guidance on resolution steps and procedures
Acquire and apply knowledge of the Keyloop product suite and associated toolset
Use self-motivation and initiative to support investigations and career development
Coach and mentor colleagues to expedite case resolution and enhance support knowledge
Conduct root cause analysis where necessary
Identify knowledge-media training gaps and recommend improvements
Contribute to case reduction initiatives
Provide excellent support service by troubleshooting, diagnosing, and resolving problems to successful closure while ensuring timely escalation
Assist colleagues and communicate efficiently across the global team

Requirements

What you’ll need

Ability to efficiently plan and prioritise workload to meet deadlines
Expertise or knowledge relating to a specified Keyloop product / module
Investigation, analytical, problem solving and troubleshooting skills
Excellent communication skills, including telephone, virtual methods, written, and verbal skills in Dutch and English
Able to articulate complex problems or issues simply
Knowledge and understanding of customer expectations
Ability to influence and overcome objections
Ability to interact with multiple levels of Keyloop customers and associates
Experience of working with customers
ERP application support experience
Experience supporting customers to a high level of performance, productivity and customer satisfaction
Keyloop doesn’t require academic qualifications for this position; selection is based on experience and potential

Benefits

Comp & perks

Collaborate and learn from industry experts from all over the globe
Work with game-changing products and services
Training and support to try new things, adapt to quick changes and explore different paths
Career progression opportunities
Inclusive work environment and culture
Performance-based pay and benefits
Investment in employee development
AI tools and training to boost creativity and productivity