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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Windows Server administration, including installation, configuration, and troubleshooting across multiple versions. Proficient in VMware ESXi and vCenter management, with strong capabilities in incident management, PowerShell scripting, and backup recovery processes.
Highest-signal resume keywords
Windows Server AdministrationVMware ESXi AdministrationPowerShell ScriptingIncident ManagementBackup and Recovery
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows Server 2016Windows Server 2019Windows Server 2022Active Directory Domain ServicesGroup PolicyDNSDHCPWindows Failover ClusteringTCP/IPPowerShell
Tools & Technologies
VMware vCenterBackup SolutionsMonitoring ToolsITIL Framework
Industry Keywords
Incident ManagementProblem ManagementChange ManagementVulnerability RemediationHigh-Availability Environments
Tech Stack
Tools & technologiesDNSTCP/IPVMware
About the role
Key responsibilities & impact- Provide Level 2 operational support for Windows Server environments and resolve incidents within agreed service levels
- Install, configure, administer, and troubleshoot Windows Server 2016, 2019, and 2022
- Perform incident, problem, and change management, including root cause analysis and permanent fixes
- Monitor server health, availability, resource utilization, services, and event logs, taking corrective action as needed
- Plan and execute operating system patching, security updates, reboot coordination, post-patch validation, and failure remediation
- Manage file-level backup and restore requests, monitor backup jobs, troubleshoot failures, and support recovery validation
- Administer and troubleshoot VMware ESXi hosts, vCenter, virtual machines, snapshots, VMware Tools, resource allocation, and migration issues
- Perform Windows Failover Cluster health checks and troubleshoot cluster nodes, roles, resources, networks, and storage dependencies
- Troubleshoot operating system, application service, RDP, network connectivity, firewall, disk, performance, and access issues
- Develop and maintain PowerShell scripts for administration, monitoring, health checks, reporting, and remediation automation
- Maintain technical documentation, standard operating procedures, troubleshooting guides, and knowledge articles
- Coordinate with application, network, database, storage, backup, security, and vendor teams to restore services and complete planned changes
Requirements
What you’ll need- Strong hands-on experience with Windows Server 2016, 2019, and 2022 installation, configuration, administration, and troubleshooting
- Practical knowledge of Active Directory Domain Services, Group Policy, DNS, DHCP, authentication, permissions, and account administration
- Experience with incident, problem, and change management processes in an ITIL-based support environment
- Hands-on experience with patch management, vulnerability remediation, maintenance activities, and post-change validation
- Experience monitoring backups, troubleshooting failed jobs, and performing file and system restores
- Working knowledge of VMware ESXi and vCenter administration and virtualization troubleshooting
- Experience supporting Windows Failover Clustering and high-availability environments
- Good understanding of TCP/IP, ports, name resolution, and Windows network troubleshooting
- Knowledge of storage concepts, including SAN, NAS, LUNs, volumes, disk provisioning, multipathing, and RAID levels
- Proficiency in PowerShell scripting for Windows administration and operational automation
- Ability to analyze Windows Event Logs, performance data, service failures, and system alerts to identify root causes
- Ability to work in rotational shifts and participate in on-call support
- Keyloop doesn’t require academic qualifications for this position; selection is based on experience and potential
Benefits
Comp & perks- Training and support to try new things, adapt to changes, and explore different paths
- Career development and investment in employee development
- Inclusive work environment and culture
- Performance-based pay and benefits
- Equal opportunity employer
- AI tools and training to boost creativity and productivity