Keystone Clearwater Solutions

Manager

• Lead and supervise technicians performing water treatment system service activities at municipal, industrial, and construction sites.
• Prepare for, coordinate, and execute activated carbon media exchange services.
• Coordinate field crews, rental equipment, materials, and resources required for successful service work.
• Assist with water treatment equipment installations, system startups, maintenance, and service activities.
• Communicate with technicians, contractors, Project Managers, customers, and internal operations teams throughout each project.
• Ensure work is completed safely, efficiently, and according to Sentinel procedures and customer requirements.
• Train and develop service personnel in proper operating procedures, customer service, and safety expectations.
• Identify field issues and make sound decisions to keep service activities moving safely and efficiently.
• Support and oversee daily warehouse activities, including shipping, receiving, inventory storage, equipment staging, and organization.
• Load, unload, assemble, stage, and prepare equipment and materials for upcoming projects.
• Coordinate equipment maintenance and ensure service equipment is ready for field deployment.
• Maintain a clean, organized, efficient, and safe warehouse and work environment.
• Support inventory management and ensure materials and equipment are properly stored and accounted for.
• Operate forklifts, aerial lifts, and other material-handling equipment as required and when properly trained.
• Represent Sentinel Water Solutions professionally at customer locations and throughout all interactions.
• Build positive relationships with customers, contractors, and project stakeholders.
• Promote Sentinel's services and identify opportunities for repeat service, preventative maintenance, and additional customer support.
• Gather customer feedback and communicate opportunities for service improvements to management.
• Help implement improvements that strengthen the overall customer experience and field service operation.
• Follow company policies, procedures, safety requirements, and Delegation of Authority guidelines.
• Complete required training and maintain applicable certifications.
• The role supervises field service crews performing carbon media exchanges and water treatment services while supporting warehouse operations.
• Frequent travel is required, including overnight travel Monday through Friday and occasional weekend work.

Water Treatment Field Service Manager

• Lead and supervise technicians performing water treatment system service activities at municipal, industrial, and construction sites.
• Prepare for, coordinate, and execute activated carbon media exchange services.
• Coordinate field crews, rental equipment, materials, and resources required for successful service work.
• Assist with water treatment equipment installations, system startups, maintenance, and service activities.
• Communicate with technicians, contractors, Project Managers, customers, and internal operations teams throughout each project.
• Ensure work is completed safely, efficiently, and according to Sentinel procedures and customer requirements.
• Train and develop service personnel in proper operating procedures, customer service, and safety expectations.
• Identify field issues and make sound decisions to keep service activities moving safely and efficiently.
• Support and oversee daily warehouse activities, including shipping, receiving, inventory storage, equipment staging, and organization.
• Load, unload, assemble, stage, and prepare equipment and materials for upcoming projects.
• Coordinate equipment maintenance and ensure service equipment is ready for field deployment.
• Maintain a clean, organized, efficient, and safe warehouse and work environment.
• Support inventory management and ensure materials and equipment are properly stored and accounted for.
• Operate forklifts, aerial lifts, and other material-handling equipment as required and when properly trained.
• Represent Sentinel Water Solutions professionally at customer locations and throughout all interactions.
• Build positive relationships with customers, contractors, and project stakeholders.
• Promote Sentinel's services and identify opportunities for repeat service, preventative maintenance, and additional customer support.
• Gather customer feedback and communicate opportunities for service improvements to management.
• Help implement improvements that strengthen the overall customer experience and field service operation.
• Follow company policies, procedures, safety requirements, and Delegation of Authority guidelines.
• Complete required training and maintain applicable certifications.