Account Manager – Player Engagement

Keywords Studios

. Develop and execute enterprise account plans .

Posted 9/29/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management within the Game Industry, focusing on expanding customer engagement and revenue growth through strategic planning and collaboration. Proven ability to communicate effectively with senior-level stakeholders and manage substantial accounts exceeding $20M ACV.

Highest-signal resume keywords

Account Management ExperienceGame Industry KnowledgeCustomer Engagement StrategyRevenue Growth ManagementExecutive-Level Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRevenue ReportingRFI/RFP ResponseData AnalysisCustomer Success Strategy

Soft Skills

Critical ThinkingCommercial CreativityAttention to DetailSelf-MotivationVerbal Communication

Tools & Technologies

Helpshift Platform

Industry Keywords

Player Engagement ServicesGame PublishersEnterprise AccountsCxO EngagementStudio Head Interaction

About the role

Key responsibilities & impact

Develop and execute enterprise account plans
Expand share of wallet within existing customers by addressing whitespace opportunities
Work with product and customer success teams to expand adoption of Player Engagement services
Act as the single point of contact for customer health, account strategy, legal and billing discussions, and increasing customer usage of Helpshift platform and services
Work with the production team to protect revenues
Receive and respond to customer RFIs/RFPs
Use existing games-industry networks to create new opportunities and introduce Player Engagement Services
Report weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals
Collaborate cross-functionally to align account strategy and customer objectives
Communicate with senior-level stakeholders and act as a trusted advisor to enterprise clients

Requirements

What you’ll need

At least 3 years of Account Management experience supporting Game Industry customers
Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP)
Proven experience managing and growing an existing book of business in excess of $20M+ ACV
Experience selling to or working within the Player Engagement ecosystem
Strong critical thinking, commercial creativity, and process-driven execution
Data-driven mentality and ability to work through ambiguity
High attention to detail and ability to perform as a trusted advisor for customers
Excellent written and verbal communication skills
Self-motivated and able to thrive in a remote working environment
Willingness to travel as required

Benefits

Comp & perks

Equal Opportunities Policy
Fully online and remote recruitment process