Keywords Studios

General

• Create assets for Internal Communications
• Elevate the Keywords Studios staff experience through graphic design and video editing
• Drive visual excellence by connecting trends, design, and communications across multimedia products
• Build original graphics and videos reflecting the One Keywords ethos
• Create compelling, trend-conscious graphics and videos incorporating Keywords Studios values through storytelling and emotional connectivity
• Craft graphic designs and finalize videos
• Work with more than 70 studios around the world and the Communications and Engagement team
• Report directly to the Global Communication Manager
• Regularly partner with the Global Communications & Engagement Department
• Lead multiple projects and timelines simultaneously

Multimedia Specialist

Project Manager

• Manage localization projects of different sizes, genres, and platforms
• Estimate and plan projects from start to finish, including contingencies
• Document and update project workflows and technical processes
• Lead project planning, kick-off, and ongoing project-related meetings
• Understand project scope and requirements with clients and internal teams
• Advise clients on best practices, processes, and timelines
• Monitor and coordinate production, QA, risk mitigation, CAPA, resourcing, and postmortem processes
• Coordinate project resourcing with the Global Resource Management Team
• Oversee schedules, work plans, resources, quality, profitability, and on-time delivery
• Communicate daily with clients regarding issues, specification changes, deadlines, and project matters
• Liaise with external vendors and internal resources
• Build working relationships with global project management teams
• Make independent decisions while following company and client standards
• Communicate with clients to understand goals, expectations, needs, and concerns
• Escalate and investigate complaints and project risks
• Contribute to process and tool improvement initiatives
• Input sales and purchasing financial data for invoicing, cost control, and quoting
• Monitor project costs, profit margins, forecasts, quotes, WIP, accruals, and pre-invoice checks
• Manage vendor cost estimates and ensure procedural compliance
• Ensure project sustainability, budget adherence, profitability, quality, and client retention
• Maintain accurate and complete project reporting data
• Support new team members and help prepare training plans
• Take responsibility for personal learning and training needs

Fixed-term Localization Project Manager

Full-stack Engineer

• Collaborate with the team to develop product features delivered to 820 million monthly active users
• Own product features and be responsible for their quality
• Write clean code with proper test coverage
• Review teammates’ code and ensure it meets company standards
• Design and develop features capable of scaling to 100K+ requests per second
• Maintain composure and continue learning daily

Backend Software Engineer I

Community Manager

• Review incoming community interactions across social media platforms and respond promptly to player queries and comments
• Create engaging social media content for the gaming community
• Moderate discussions and comments according to community guidelines
• Maintain records and create reports to support community growth
• Ensure the game community remains safe, friendly, and welcoming
• Suggest initiatives to grow and nurture the gaming community
• Collaborate with developers by forwarding important player feedback and issues
• Contribute to improvements in the gaming experience

Community Manager – Brazilian Portuguese, Gaming

Recruitment

• Manage end-to-end recruitment for Player Engagement roles, including sourcing, screening, interviewing, and onboarding
• Utilize various sourcing channels to attract qualified candidates for player support operations
• Ensure a positive candidate experience throughout the recruitment process
• Prepare and maintain basic recruitment reports and dashboards for tracking progress and metrics
• Coordinate with internal teams to ensure timely and efficient hiring processes

Talent Acquisition Associate – Player Engagement

Implementation Specialist

• Fully own assigned custom development initiatives, aligning designs with Solutions Architects’ proposals, client expectations, timelines, and documentation requirements.
• Accelerate enterprise sales cycles through rapid technical prototyping and proof-of-concept solutions.
• Analyze architectures, audit configurations, schemas, and API payloads before go-live to mitigate risks and certify solutions.
• Work in Agile/Scrum sprints and track time and deliverables in Jira for billable SOW accounting and capacity planning.
• Configure Helpshift native features, including AI capabilities, automation bots, and core messaging flows.
• Manage simultaneous technical implementation projects from kick-off through go-live and handoff to Customer Success.
• Guide client engineering and product teams integrating the Helpshift SDK into iOS, Android, Unity, and Web applications.
• Configure bot automation, issue assignment rules, smart routing, custom forms, and FAQ knowledge bases.
• Set up integrations with client tool stacks and map customer data payloads.
• Diagnose and troubleshoot complex technical issues during setup, testing, and go-live, coordinating with Product and Engineering teams.
• Capture field insights and feature gaps from enterprise implementations to inform product roadmap prioritization.
• Showcase Helpshift API capabilities through live demonstrations, recorded videos, and presentations.
• Translate client business requirements into viable product solutions with the wider client-facing team.
• Create datasets and reports using Power BI, Tableau, Looker, and Sigma.
• Mentor and train junior engineers.
• Support deployment and maintenance of client-facing custom solution components on modern cloud infrastructure.

Implementation Specialist – II

Account Manager

• Develop and execute enterprise account plans
• Expand share of wallet within existing customers by addressing whitespace opportunities
• Work with product and customer success teams to expand adoption of Player Engagement services
• Act as the single point of contact for customer health, account strategy, legal and billing discussions, and increasing customer usage of Helpshift platform and services
• Work with the production team to protect revenues
• Receive and respond to customer RFIs/RFPs
• Use existing games-industry networks to create new opportunities and introduce Player Engagement Services
• Report weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals
• Collaborate cross-functionally to align account strategy and customer objectives
• Communicate with senior-level stakeholders and act as a trusted advisor to enterprise clients

Account Manager – Player Engagement

2D Artist

• Create high-quality concept art for characters, vehicles, environments, props, and other key visual elements
• Develop designs supporting the project's stylised visual direction
• Explore ideas through sketches, thumbnails, silhouettes, colour studies, and developed concepts
• Work with the Art Director to establish and maintain the project's visual language
• Produce production-ready concepts with design callouts, turnarounds, material indications, and supporting references
• Create paintovers and visual solutions for 3D artists
• Establish visual benchmarks and contribute to the project's quality bar
• Apply shape language, proportion, colour, value, composition, and visual hierarchy to stylised design
• Collaborate with character, environment, vehicle, animation, and other art disciplines
• Iterate based on feedback while maintaining design intent
• Help define and develop the visual identity of an unannounced stylised game project

Concept Artist

AI Engineer

• Design, develop, and deploy advanced AI solutions focused on generative capabilities and conversational AI.
• Build context-aware, autonomous AI agents using modern frameworks to solve complex business logic and automate workflows.
• Collaborate with data engineers to preprocess and curate large datasets for training and testing models.
• Experiment with state-of-the-art machine learning algorithms and fine-tune foundation models for production.
• Build and deploy scalable, production-ready AI pipelines.
• Analyze and optimize AI model performance to meet business requirements.
• Stay updated with advancements in GenAI, LLMs, and agentic systems, and propose innovative product solutions.

Art Director

• Own overall artistic and technical quality for the Character Art discipline.
• Ensure creative leaders provide effective direction, reviews, and feedback.
• Mentor, advise, and support creative leadership teams in India and other locations.
• Work directly with clients to understand expectations, translate feedback into direction, and address quality or confidence issues.
• Coach and develop Associate Art Directors, Leads, and senior artists.
• Monitor quality, efficiency, first-time approval, rework, late-night working patterns, employee engagement, and other KPIs.
• Identify trends and drive improvement with Production and creative leadership.
• Contribute to staffing, capacity planning, project scoping, capability development, problem solving, and selected new-business opportunities.
• Support a Character Art organization of up to 300 artists through Associate Art Directors, Art Leads, and production leadership.

Character Art Director

Associate

• Collaborate with external vendors and Collaboration Partners to verify qualifications
• Monitor bulk label stock inventory and initiate reorders as needed
• Manage decommissioning and destruction of labels
• Enter data into the deviation management system to address HUB carrier shipment issues
• Support temperature excursion and deviation processes for designated Collaboration Partners
• Coordinate material movements across systems and teams
• Provide systems support for Trackwise, SAP, eCTS, ATLAS, and QualDocs
• Confirm and process packaging of pharmaceutical drugs for clinical trials
• Maintain accurate data and effective label inventory control
• Communicate professionally with internal and external customers
• Complete daily tasks independently while supporting the team

Packaging Associate

Translator

• Translate and post-edit video game content from English into Latvian, Lithuanian, or Estonian
• Participate as a translator, MT-post editor, or reviewer in the translator, MT-post editor, and reviewers pool
• Work on scheduled projects for well-known AAA games
• Handle scripts, UI, help, and marketing text across shooter, RTS, sandbox, and other genres

English into Latvian/Lithuanian/Estonian MT Post-Editors – Translation Partners

Engineer

• Prepare recording sessions according to best practices and project, client, or recording studio needs
• Follow technical specifications when performing tasks
• Perform audio postproduction on recorded assets
• Perform mixing, sound effect creation, audio batch analysis, and processing
• Communicate workload, risks, and opportunities to the manager
• Coordinate with colleagues performing postproduction work
• Build productive relationships with Project Managers, Audio Asset Managers, Audio QA, Recording Studios, and other Globalize teams
• Oversee the technical management of specific audio projects or batches as an Audio Project Lead
• Ensure project timelines, technical specifications, and quality requirements are met
• Coordinate the work of other Sound Engineers
• Support onboarding, training, and mentoring of Sound Engineers
• Assist Recording Studio teams with recordings, session preparation, audio deliveries, and studio upkeep
• Promote collaboration and mutual support within the Globalize team, Service Lines, and Shared Services teams
• Perform other audio tasks requested by the manager

Sound Engineer

• Organize and maintain the daily and weekly recording schedule for internal and external studios.
• Book voice talents, Artistic Directors, Sound Operators and recording rooms for scheduled sessions.
• Confirm talent and technical-resource availability.
• Allocate studios and resources and resolve scheduling or availability conflicts.
• Coordinate between talents, Artistic Directors, Sound Operators, Production Coordinators, Project Managers and the studio team.
• Track schedule changes, cancellations, reschedules, pickups, retakes and urgent operational needs.
• Ensure recording materials and instructions are available before each session.
• Securely distribute and track materials while following confidentiality requirements.
• Prioritize recording windows and solve schedule conflicts with Production Coordinators and Project Managers.
• Flag operational risks in advance.
• Control physical access for actors and direct them to the appropriate recording studio.
• Negotiate ad hoc rates according to defined strategy.
• Report recording status to the Production Coordinator.
• Update calendars, planners, trackers, spreadsheets and planning systems using internal tools.
• Maintain records of sessions, confirmations, changes, cancellations, reschedules and related costs.
• Create and maintain booking and scheduling guidelines and document project-specific requirements.
• Collaborate on process and tool improvements.
• Optimize booth utilization.
• Maintain administrative information for supplies, bookings, session records and payment-related data.
• Manage paperwork for talents, vendors and external audio resources.
• Obtain signatures and organize and archive contracts, NDAs, Actors’ Agreements and vendor documentation.
• Communicate regularly with the local Audio Production Team and stakeholders.
• Support client-facing activities when required.
• Provide operational support to Production Coordinators and the Recording Studio Manager during absences or workload peaks.

Audio Localization Planning Coordinator

German

• Analyze in-game text to validate grammar, syntax, spelling, and proper localization on mobile platforms.
• Review and perform exhaustive Italian language tests to ensure text and audio respect cultural aspects, remain in context, and are consistent throughout.
• Test, identify, record, and suggest fixes for language, implementation, and user interface issues.
• Verify linguistic accuracy and check typographical, grammatical, and punctuation errors.
• Collaborate with German translators, in-house linguists, and external vendors.
• Verify correct implementation and display of localized text.
• Ensure consistency and use of approved terminology.
• Assess cultural appropriateness and politically sensitive content.
• Identify, isolate, and document localization bugs in a bug database.
• Verify that bugs are fixed and implemented correctly.
• Run test cases and checklists.
• Support German translators with linguistic tasks when required.
• Build knowledge of video games, game mechanics, and debug menus.
• Collaborate with the team to create test cases from existing templates.