Robot Master – Customer Service

Keywords Studios

. Utilize remote control tools to constantly monitor and assist with robot navigation at designated sites operating 24/7 with varying hours.

Posted 10/15/2026full-timeMexico City • MexicoMid-LevelSenior💰 MX$10,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving abilities and critical thinking skills while effectively managing time and prioritizing tasks in a dynamic environment. Proficient in utilizing remote control tools and adapting to new technologies to support robot navigation and operations.

Highest-signal resume keywords

Remote Control Tools UtilizationCritical ThinkingProblem-SolvingCollaboration and TeamworkAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Robot NavigationTechnical Instructions FollowingRTS Experience2D/3D Simulators ExperienceRacing Games Experience

Soft Skills

AccountabilityReliabilityMultitaskingAdaptabilityCuriosity

Certifications & Qualifications

Valid Driving License

Industry Keywords

Warehouse ExperienceProduction SupportCustomer Operations Streamlining

About the role

Key responsibilities & impact

Utilize remote control tools to constantly monitor and assist with robot navigation at designated sites operating 24/7 with varying hours.
Ensure continuous support to designated sites, proactively identifying and addressing issues to avoid disruptions to production.
Coordinate with colleagues to ensure continuous coverage at each site.
Document accurate details of robot operations and report daily status during the Daily Shift call.
Create tickets for issues encountered and escalate to Tier 2 support team members when necessary.
Identify critical issues and escalate to the direct manager or next level as required.
Identify opportunities to streamline customer and robot operations and make recommendations.
Assist internal teams with project-related requests.
Help train new agents through shadowing and guidance.
Manage time effectively, prioritizing tasks based on urgency and importance.
Meet or exceed departmental adherence goals by completing assigned tasks in a timely and accurate manner.

Requirements

What you’ll need

Demonstrates accountability and reliability.
Strong spatial orientation skills, including the ability to identify the position or direction of objects or points in space.
Strong collaboration and teamwork skills.
Strong critical thinking and problem-solving abilities.
Excellent attention to detail.
High level of autonomy.
Ability to learn and adapt to new technologies, including sophisticated software tools.
Proactive and able to prioritize effectively.
Strong multitasking skills.
Flexible and adaptable.
Curious and eager to learn.
Easily adapts to a constantly evolving environment.
Ability to follow technical instructions to resolve complex issues.
Possession of a valid driving license and experience working in a warehouse are a plus.
Experience with RTS, 2D/3D simulators and racing games would be additional assets.
Good proficiency in the English language.
Live in Mexico City / Estado de México.

Benefits

Comp & perks

Law Benefits.
2 days off.
Rotating shifts.
Career path.
After 3 months: Medical expenses insurance.
After 3 months: Saving funds.
After 3 months: Grocery tickets ($1,200).
Remote role with support for customer sites operating 24/7.