Robot Support Specialist

Keywords Studios

. Monitor the performance and system health of robotic arms deployed at client sites .

Posted 9/15/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and problem-solving skills while monitoring robotic arm performance and addressing client concerns. Capable of documenting incidents and collaborating effectively across shifts to ensure system health and continuity.

Highest-signal resume keywords

Strong Communication SkillsCritical ThinkingProblem-Solving AbilityDetail-OrientedExperience in Support or Monitoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ObservantCalm Under PressureTechnically CuriousAbility to Work IndependentlyAbility to Work as Part of a Team

Tools & Technologies

SlackInternal Monitoring Systems

Industry Keywords

Robotic ArmsPerformance MonitoringIncident DocumentationClient SupportAnomaly Detection

About the role

Key responsibilities & impact

Monitor the performance and system health of robotic arms deployed at client sites
Detect anomalies, errors, or performance concerns through observation or automated alerts
Investigate issues, apply known solutions, and attempt resolution where possible
Document and escalate unresolved issues based on established workflows
Share timely updates and status changes in Slack across shifts
Work with internal escalation teams when issues require further investigation or support
Communicate clearly about incidents and required actions
Take occasional calls from clients owning and operating the robots on-site
Document incident symptoms, actions taken, and resolution outcomes
Maintain continuity across shifts through written updates and documentation
Evaluate and escalate external questions or concerns related to robot behavior or system status

Requirements

What you’ll need

Strong communication and listening skills; ability to clearly explain what’s happening and what needs to be done
Observant, detail-oriented, and able to stay focused during repetitive tasks
Technically curious and comfortable using internal tools and asking good questions
Calm under pressure, especially when things break
Comfortable working independently and as part of a team, including across shifts
Strong critical thinking and problem-solving ability
Willingness to work rotational shifts
Comfortable using Slack and learning internal monitoring systems
Prior experience in a support, monitoring, or gaming environment is a plus

Benefits

Comp & perks

Equal Opportunities Policy
Fully online and remote recruitment process