Tool Assistant

Keywords Studios

. Resolve helpdesk tickets related to various tools and processes .

Posted 11/5/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Google Software, particularly Sheets and Data Studio, while leveraging programming languages such as Google Apps Script, JavaScript, and Python to enhance workflows and reporting. Proficient in managing tasks using Jira and Agile Scrum methodology, ensuring compliance and effective documentation.

Highest-signal resume keywords

Google Sheets ExpertiseGoogle Data Studio ProficiencyProgramming Experience (Google Apps Script, JavaScript, Python)Jira and Agile Scrum MethodologySpreadsheet Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Google SheetsGoogle Data StudioGoogle Apps ScriptJavaScriptPythonHTMLCSSPower BISpreadsheet FormulasAgile Scrum

Soft Skills

Autonomous WorkOrganizational SkillsPressure ManagementOpen-MindednessProactive Communication

Tools & Technologies

JiraPower BIGoogle CloudAppSheetGoogle FormsGoogle Sites

Industry Keywords

Helpdesk SupportQuality DepartmentWorkflow ImprovementTool ComplianceUser Documentation

Tech Stack

Tools & technologies

CloudJavaScriptPython

About the role

Key responsibilities & impact

Resolve helpdesk tickets related to various tools and processes
Set up spreadsheet formulas and scripts for current and upcoming processes within the Quality Department as well as other projects
Work with Google Data Studio or Power BI to enable better and more user-friendly reporting
Assist with maintaining existing spreadsheets
Track task progress using Jira and Agile Scrum methodology
Reproduce, report and regress bug reports
Maintain user documentation for tools
Maintain Google Sites setup and support content creators
Audit tool usage to ensure compliance with policies
Leverage AppSheet, Forms and other technologies for workflows
Set up and maintain spreadsheets and tools to improve Team Leads’ workflow
Work on complex spreadsheet setups, tool creations, and reporting setups

Requirements

What you’ll need

High competency using Google software (particularly Sheets and Data Studio).
Experience with programming languages such as Google Apps Script, JavaScript or Python
Experience with HTML
Able to work autonomously and self-learn, ready to explore new methods
Be open minded and proactively reach to others for their ideas and suggestions or to clarify pending tasks
Ability to work effectively and decisively under pressure
Highly organized with the ability to manage to priorities and deadlines
Experience with PowerBI, Gemini and Google Cloud is nice to have
Experience with CSS is nice to have

Benefits

Comp & perks

Work from home
Government mandated benefits
Paid Time Offs
HMO and Life Insurance
Non-taxable Allowances