Membership Services Specialist, Office Operations

Khan Academy

. Serve as a primary contact for membership inquiries by phone, voicemail, email, and mail .

Posted 11/5/2026full-timeWashington • Washington • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in membership operations, including maintaining accurate membership records, conducting data-quality checks, and supporting reporting requests. Proficient in utilizing AMS platforms and advanced Excel functions to analyze and manage membership data effectively.

Highest-signal resume keywords

Membership OperationsData Quality ManagementAdvanced Excel FunctionsAMS Platform ExperienceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMembership Record MaintenanceReporting and Query RequestsPayment ProcessingInventory Coordination

Soft Skills

Interpersonal SkillsOrganizational SkillsProblem-Solving SkillsTime ManagementCommunication Skills

Tools & Technologies

Microsoft OfficeAMS PlatformsAsanaHigher LogicWeb-Based Systems

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Membership AssociationMembership RecruitmentMembership RetentionMembership EngagementOffice Operations

About the role

Key responsibilities & impact

Serve as a primary contact for membership inquiries by phone, voicemail, email, and mail
Administer membership applications, renewals, reinstatements, status changes, dues matters, certificates, and digital badges
Process membership dues payments, refunds, credit card, ACH, and check batches
Coordinate membership materials, inventory, stockroom maintenance, replenishment, mailings, shipments, product orders, and exhibit-material distribution
Support membership recruitment, retention, and engagement initiatives
Maintain Membership Department files and archives and provide administrative and meeting-preparation support
Maintain accurate membership records in the AMS and perform data entry, updates, data-quality checks, discrepancy resolution, and data cleanup
Produce AMS queries, reports, exports, charts, summaries, and presentations
Maintain department projects and tasks in Asana and other designated systems
Provide organization-wide phone coverage and route callers appropriately
Support visitor access procedures and electronic visitor monitoring
Receive and route deliveries, distribute incoming mail and newspapers, and maintain office, kitchen, and mailroom supplies
Support in-office meetings and events as needed

Requirements

What you’ll need

A bachelor’s degree
Minimum of three years of association experience
Experience maintaining membership records, conducting data-quality activities, and supporting reporting or query requests
Experience in membership operations, customer service, database administration, and office operations within a membership association environment
Demonstrated customer service, interpersonal, listening, and written and oral communication skills
Strong organizational, time-management, detail, problem-solving, and prioritization skills
Ability to handle confidential member, payment, and organizational information with sound judgment
Proficiency with Microsoft Office, web-based systems, and general office technology
Advanced Excel functions, including formulas, dynamic arrays, and spill functions
Working knowledge of AMS platforms; ability to maintain, extract, validate, and analyze basic membership data
Ability to conduct data-quality checks and prepare routine reports
Experience with Asana and Higher Logic is strongly preferred