Khan Academy

Operations

• Serve as a primary contact for membership inquiries by phone, voicemail, email, and mail
• Administer membership applications, renewals, reinstatements, status changes, dues matters, certificates, and digital badges
• Process membership dues payments, refunds, credit card, ACH, and check batches
• Coordinate membership materials, inventory, stockroom maintenance, replenishment, mailings, shipments, product orders, and exhibit-material distribution
• Support membership recruitment, retention, and engagement initiatives
• Maintain Membership Department files and archives and provide administrative and meeting-preparation support
• Maintain accurate membership records in the AMS and perform data entry, updates, data-quality checks, discrepancy resolution, and data cleanup
• Produce AMS queries, reports, exports, charts, summaries, and presentations
• Maintain department projects and tasks in Asana and other designated systems
• Provide organization-wide phone coverage and route callers appropriately
• Support visitor access procedures and electronic visitor monitoring
• Receive and route deliveries, distribute incoming mail and newspapers, and maintain office, kitchen, and mailroom supplies
• Support in-office meetings and events as needed

Explore Membership Services Specialist, Office Operations at Khan Academy. Review requirements and application details.

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Membership Services Specialist, Office Operations