IT Support Technician

Ki Mobility

. Serve as the first point of contact for customers needing technical assistance .

Posted 9/17/2026full-timeStevens Point • Wisconsin • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities for PCs, phones, printers, and mobile devices, with a focus on troubleshooting, root cause analysis, and customer service. Proficient in managing IT assets, software installations, and user provisioning while maintaining effective communication and collaboration with both technical teams and business users.

Highest-signal resume keywords

Technical SupportTroubleshootingCustomer ServiceM365 SuiteWindows

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRoot Cause AnalysisIT Asset TrackingSoftware InstallationUser ProvisioningDiagnostic TechniquesPush DeploymentAdobe Software LicensingBasic Math ProficiencyIdentity Management

Soft Skills

Analytical SkillsProblem-SolvingTime ManagementCommunication SkillsProactive Attitude

Tools & Technologies

Microsoft SuiteTicketing SystemHelp Desk SoftwareOffice EquipmentIT Knowledgebase

Industry Keywords

Technical AssistanceEnd-User TrainingPhishing ReviewOnboardingOffboarding

About the role

Key responsibilities & impact

Serve as the first point of contact for customers needing technical assistance
Resolve or triage help desk issues received through the ticketing system or call-in line
Perform troubleshooting using diagnostic techniques and pertinent questions
Determine solutions and conduct root cause analysis
Provide technical support for PCs, phones, printers, and mobile devices
Provision users for onboarding, offboarding, and modifications
Set up, relocate, and deploy computers for new and existing workstations
Decommission end-of-life endpoints
Coordinate with vendors on software and hardware issues
Install software through push deployment or manual installation
Assign M365 and Adobe software licenses
Maintain IT asset tracking documentation
Contribute to the IT knowledgebase
Assist with end-user training for IT security awareness
Review email submissions for phishing or legitimate messages
Assist with special projects
Follow safety requirements and maintain a safe, neat, orderly work environment
Perform additional duties as assigned
Work extended hours, weekends, and an on-call rotation as scheduled

Requirements

What you’ll need

Associate or bachelor’s degree in computer science OR 1+ years of experience in an IT field
Good technical skills using computer applications, Microsoft Suite, and enterprise software
Customer service skills; comfortable working with business users and technical teams
Good time management and prioritization skills
Ability to meet deadlines and contribute to estimating timelines
Analytical and problem-solving skills
Detail oriented with ability to continuously learn
Excellent oral and written communication skills
Ability to exercise patience and understanding
Proactive attitude
Basic math proficiency
Ability to work independently and within a team environment
Ability to adapt and respond to changing business needs
Ability to work onsite daily
Ability to work extended hours as scheduled, including weekends and an on-call rotation
Frequent sitting, wrist manipulation, walking, and standing
Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
Manual dexterity to type and operate office equipment
Must complete all physical requirements, with or without reasonable accommodations
Preferred experience with Windows, M365 Suite, and Identity Management (Active Directory)

Benefits

Comp & perks

Occasional remote work may be allowed
Temperature-controlled office and manufacturing environment
Equal Opportunity/Affirmative Action employer