Ki Mobility

Sales

• Manage regional sales team activities in alignment with the company business plan and philosophy
• Direct and manage regional sales team efforts and performance to maximize profitability, market share, and sales volume
• Build a high-performing team through coaching, development, performance management, field visits, and business reviews
• Lead the regional sales team to achieve sales goals
• Support strategic plans for future growth and profitability
• Manage sales team expenses within company policy
• Manage annual sales quotas for territory sales team members in support of the compensation plan
• Plan, prepare, and lead Quarterly Business Reviews covering quota and budget performance, pipeline health, win/loss trends, key-account trends, and action plans
• Document and track QBR commitments and action items to completion
• Develop market-needs information and provide ongoing product improvement input
• Manage existing markets and key accounts and ensure market penetration
• Monitor competitive offerings and implement appropriate regional sales tactics
• Provide feedback to the region team and internal collaborators for revenue growth and process improvements
• Conduct one-on-ones, field rides, and joint sales calls to coach selling skills, pipeline management, and account strategy
• Create and maintain individual development plans for team members
• Monitor quota attainment, pipeline coverage, conversion, and core selling activities
• Address performance gaps through coaching, documentation, measurable improvement goals, and formal Performance Improvement Plans
• Partner with Human Resources on performance management and progressive corrective action
• Make evidence-based talent decisions involving recognition, advancement, and accountability
• Maintain confidentiality and uphold company values, ethical conduct, safety, quality, and other company requirements
• Travel frequently throughout the region to visit customers and coach and mentor the sales team
• Perform additional duties as assigned

Regional Sales Manager

Support Engineer

• Serve as the first point of contact for customers needing technical assistance
• Resolve or triage help desk issues received through the ticketing system or call-in line
• Perform troubleshooting using diagnostic techniques and pertinent questions
• Determine solutions and conduct root cause analysis
• Provide technical support for PCs, phones, printers, and mobile devices
• Provision users for onboarding, offboarding, and modifications
• Set up, relocate, and deploy computers for new and existing workstations
• Decommission end-of-life endpoints
• Coordinate with vendors on software and hardware issues
• Install software through push deployment or manual installation
• Assign M365 and Adobe software licenses
• Maintain IT asset tracking documentation
• Contribute to the IT knowledgebase
• Assist with end-user training for IT security awareness
• Review email submissions for phishing or legitimate messages
• Assist with special projects
• Follow safety requirements and maintain a safe, neat, orderly work environment
• Perform additional duties as assigned
• Work extended hours, weekends, and an on-call rotation as scheduled

Regional Sales Manager

IT Support Technician