Community Manager

Kickstarter

. Monitor brand mentions, sentiment, and emerging narratives across social media, Reddit, Discord, review sites, forums, and the broader web .

Posted 11/3/2026full-timeRemote • United States, United KingdomMid-LevelSenior💰 $115,906 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management and reputation management, with a strong focus on social media engagement and sentiment analysis. Proven ability to develop and implement strategies that enhance community interactions and address reputational risks effectively.

Highest-signal resume keywords

Community ManagementSocial Media EngagementReputation ManagementSocial Listening ToolsExcellent Writing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sentiment AnalysisData SkillsProcess BuildingPublic-Facing CommunicationsCommunity Feedback Program Management

Soft Skills

Strong Judgment Under PressureClear Communication with Executives

Tools & Technologies

Sprout SocialBrandwatchSprinklrMeltwaterMention

Industry Keywords

CrowdfundingCreator EconomyMaker CommunitiesPlatform-Specific CommunitiesCommunity Advocacy Programs

About the role

Key responsibilities & impact

Monitor brand mentions, sentiment, and emerging narratives across social media, Reddit, Discord, review sites, forums, and the broader web
Identify reputational risks, assess severity, and lead responses with Communications, Trust & Safety, Legal, and leadership
Design and own escalation frameworks with cross-functional teams
Build and refine response playbooks for controversies, disputes, outages, policy changes, and press-driven moments
Run post-incident reviews
Define community sentiment and reputation measurements
Deliver regular reporting to senior stakeholders with recommendations tied to business and mission impact
Represent Kickstarter in public conversations using a human, direct, and informed voice
Participate in Reddit and Discord communities according to their rules and cultures
Correct misinformation, de-escalate heated threads, and determine when not to respond
Support creators and backers by directing them to resources and handing issues to Support
Celebrate creator milestones and engage with backers
Set voice, tone, and engagement guidelines and coach teammates
Own a community feedback program that turns unstructured input into prioritized insights
Track recurring pain points, feature requests, trust issues, and resulting actions
Close the loop publicly on community-requested releases
Build and run creator and backer advocacy programs
Own strategy and operations for Kickstarter community spaces, including Discord and creator forums
Align Social, Communications, and creator-facing teams on campaigns, launches, and announcements
Select, manage, and optimize social listening and community tooling
Track creator communities, cultural trends, competitor conversations, platforms, and community behaviors
Translate community insights into marketing, acquisition, and product recommendations

Requirements

What you’ll need

4+ years in community management, social media, reputation management, or a related role
Deep, demonstrable fluency in Reddit and Discord
Hands-on experience across X, Instagram, TikTok, Facebook, YouTube, LinkedIn, Bluesky, and Threads
Experience monitoring and managing sentiment on review and feedback sites
Strong judgment under pressure and ambiguity
Excellent writing skills with the ability to adapt tone to platform and situation
Experience with social listening and community tools such as Sprout Social, Brandwatch, Sprinklr, Meltwater, or Mention
Experience building processes and aligning cross-functional partners
Ability to communicate clearly with executives, Legal, and Trust & Safety
Track record of owning a community, reputation, or voice-of-customer program end to end with measurable results
Familiarity with crowdfunding, creator economy, or maker communities
Familiarity with platform-specific communities such as BoardGameGeek, Product Hunt, Indie Hackers, or creator-focused Discords
Experience handling public-facing communications during controversies or policy changes
Data skills, including building dashboards or extracting insights from large volumes of unstructured text
Must live in or be willing to move to one of the supported US locations or the United Kingdom

Benefits

Comp & perks

Fully virtual team / remote work
Employer support for employees based in listed US locations and the United Kingdom
Inclusive work environment
Equal opportunity employer
Fair and consistent interview process
Diversity and inclusion commitment