Director, Customer Development Integration Management Office

Kimberly-Clark

. Lead the North America Customer Development integration agenda .

Posted 11/6/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex integration initiatives, managing dependencies, and driving accountability across customer development and organizational processes. Strong ability to influence senior stakeholders and translate strategic decisions into effective execution while maintaining a customer-centric approach.

Highest-signal resume keywords

Integration ManagementProgram ManagementCustomer DevelopmentCross-Functional LeadershipBusiness Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Integration Roadmap DevelopmentRisk ManagementDependency ManagementBusiness ReadinessComplex Problem SolvingData-Driven RecommendationsExecution Gap IdentificationOrganizational Change ManagementBusiness Process ImprovementStakeholder Engagement

Soft Skills

Influencing Senior LeadersStrong Communication SkillsPresentation SkillsCollaborationAccountability

Tools & Technologies

PowerPoint

Certifications & Qualifications

MBA

Industry Keywords

CPGRetailCommercial OrganizationsManagement ConsultingCorporate Strategy

About the role

Key responsibilities & impact

Lead the North America Customer Development integration agenda
Own the integrated Customer Development roadmap, governance, risk and dependency management, business readiness, and leadership reporting
Lead the integration roadmap across workstreams with clear milestones, ownership, dependencies, and outcomes
Establish and manage IMO governance, operating rhythms, leadership reviews, and escalation processes
Drive accountability against commitments
Structure and solve complex integration challenges and develop fact-based recommendations
Manage dependencies across Customer Development and enabling functions
Align Customer Development integration with the broader North America integration
Identify and resolve risks, resource constraints, execution gaps, and cross-workstream issues
Coordinate organizational, process, system, customer, and ways-of-working readiness across major integration milestones
Provide visibility to integration progress, risks, decisions, and areas requiring leadership intervention
Engage and influence senior stakeholders across both organizations
Ensure integration decisions consider customer impact and protect continuity of customer relationships
Translate integration decisions into successful business adoption

Requirements

What you’ll need

Bachelor's degree required
7+ years of business experience in customer development, digital commerce, integration management, strategy, transformation, program management, or related fields
Experience leading complex, cross-functional initiatives within a large organization
Demonstrated ability to work with and influence senior leaders
Strong customer perspective, strategy, integration, and program management experience
Ability to bring structure to ambiguity, influence senior stakeholders, and translate strategy into execution
Strong written, verbal, presentation, and PowerPoint skills
Strong understanding of business risks, opportunities, and tradeoffs
Strong understanding of CPG, retail, customers, and commercial organizations
Proven ability to work effectively across functions and organizations
MBA or relevant advanced degree preferred
Experience with large-scale integration, transformation, organizational change, or business process initiatives strongly preferred
Management consulting, corporate strategy, IMO/PMI, CPG, retail, or commercial experience preferred

Benefits

Comp & perks

Flexible work model blending remote work with intentional in-person collaboration
Target bonus eligibility
Comprehensive benefits suite
401(k) plan
Profit Sharing plan
In-country relocation support for the chosen candidate, subject to applicable mobility policies