Director, Customer Development Integration Management Office – IMO

Kimberly-Clark

. Lead the North America Customer Development integration agenda .

Posted 11/6/2026full-timeUnited StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex integration initiatives and managing cross-functional programs, with a strong focus on customer development and strategic transformation. Proven ability to influence senior stakeholders and drive business readiness through effective governance and risk management.

Highest-signal resume keywords

Integration ManagementProgram ManagementCustomer DevelopmentCross-Functional LeadershipBusiness Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Integration Roadmap DevelopmentRisk ManagementDependency ManagementBusiness Process ImprovementStrategic PlanningData AnalysisStakeholder EngagementChange ManagementGovernance StructureExecution Gap Resolution

Soft Skills

Influencing Senior LeadersStrong Communication SkillsPresentation SkillsProblem SolvingCollaboration

Tools & Technologies

PowerPointProject Management Tools

Industry Keywords

CPGRetailDigital CommerceManagement ConsultingOrganizational Change

About the role

Key responsibilities & impact

Lead the North America Customer Development integration agenda
Own the integrated Customer Development roadmap, governance, risk and dependency management, business readiness, and leadership reporting
Lead the integration roadmap across workstreams with clear milestones, ownership, dependencies, and outcomes
Establish and manage IMO governance, operating rhythms, leadership reviews, and escalation processes
Structure and solve complex integration challenges and develop fact-based recommendations
Manage dependencies across Customer Development and enabling functions and align with broader North America integration
Identify and resolve risks, resource constraints, execution gaps, and cross-workstream issues
Coordinate organizational, process, system, customer, and ways-of-working readiness across integration milestones
Report integration progress, risks, decisions, and leadership intervention needs
Engage and influence senior stakeholders across both organizations
Apply customer and commercial perspective to integration decisions and protect customer relationship continuity
Lead complex, cross-functional programs with multiple workstreams and interdependencies
Translate integration decisions into successful business adoption

Requirements

What you’ll need

Bachelor's degree required
MBA or relevant advanced degree preferred
7+ years of business experience in customer development, digital commerce, integration management, strategy, transformation, program management, or related fields
Experience leading complex, cross-functional initiatives within a large organization
Experience with large-scale integration, transformation, organizational change, or business process initiatives strongly preferred
Management consulting, corporate strategy, IMO/PMI, CPG, retail, or commercial experience preferred
Demonstrated ability to work with and influence senior leaders
Strong customer perspective, strategy, integration, and program management capabilities
Strong written, verbal, presentation, and PowerPoint skills
Strong understanding of business risks, opportunities, and tradeoffs
Strong understanding of CPG, retail, customers, and commercial organizations
Ability to work effectively across functions and organizations
Employment subject to verification of local policies and pre-screening tests, which may include drug screening, background check, and DMV check

Benefits

Comp & perks

Flexible work model blending remote work with intentional in-person collaboration
Target bonus eligibility
Comprehensive benefits suite
401(k) and Profit Sharing plan
In-country relocation support, subject to applicable mobility policies
Professional development and growth opportunities
Equal opportunity employment
Veterans and members of the Reserve and Guard highly encouraged to apply