FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Director, IT Customer Solutions
Kimberly-Clark. Define and own the global technology strategy and multi-year roadmap for Customer Solutions and Order-to-Cash .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining and executing global technology strategies for Customer Solutions and Order-to-Cash processes, with a strong focus on integration, modernization, and operational continuity. Proven ability to lead large-scale technology organizations and manage substantial budgets while ensuring high performance and governance standards.
Highest-signal resume keywords
Technology Leadership ExperienceSAP SD KnowledgeOrder-to-Cash ArchitectureVendor ManagementExecutive Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SolutionsOrder-to-CashMarket-to-OrderERP IntegrationLegacy Application ModernizationBudget ManagementChange Control StandardsAutomationPerformance GovernanceDemand Prioritization
Soft Skills
Stakeholder ManagementBusiness PartnershipTeam DevelopmentCommunication SkillsLeadership
Tools & Technologies
EDIB2B IntegrationFinancial Integration TechnologyLogistics SystemsPlanning Systems
Industry Keywords
Global OrganizationOperational ContinuityTechnical DebtGeographically Distributed TeamsPre-Screening Tests
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Define and own the global technology strategy and multi-year roadmap for Customer Solutions and Order-to-Cash
- Establish target technology architecture and strategic platform direction across order management, fulfillment, customer integration, EDI, availability, pricing, billing and global trade
- Modernize and rationalize legacy Customer Solutions applications while maintaining operational continuity
- Lead global technology capabilities for Market-to-Order and Order-to-Cash processes
- Enable order capture, order management, fulfillment, drop ship, VMI and customer-facing processes
- Integrate order management, ERP, planning, logistics, finance and master data
- Direct product availability, customer fulfillment, product allocation, backorder processing and demand prioritization capabilities
- Lead pricing, billing, e-billing and customer financial integration technology
- Establish strategy and roadmap for enterprise EDI, B2B and customer integration
- Drive customer onboarding, transaction mapping, testing, monitoring, exception handling and change control standards
- Maintain high availability, performance, service-level, change, release and vendor-performance governance
- Reduce recurring incidents and P1/P2 events through root-cause elimination, automation and platform modernization
- Lead and develop a substantial global technology organization
- Recruit, develop and retain critical Customer Solutions and technology capabilities
- Manage strategic technology vendors and systems integrators
- Own portfolio financial planning, budgeting, forecasting and prioritization
- Balance run investment, transformation, internal resources and external partners to maximize technology value
Requirements
What you’ll need- Bachelor's degree in Information Technology, Engineering, Computer Science, Supply Chain, Business or a related discipline
- Significant technology leadership experience within a complex, global organization
- Demonstrated ownership of large-scale Customer Solutions, Order-to-Cash, Market-to-Order or related enterprise technology capabilities
- Strong practical knowledge of SAP SD and integrated ERP/Order-to-Cash architectures
- Strong understanding of integration across Customer Solutions, Logistics, Planning, Finance, Accounts Receivable and Master Data
- Demonstrated experience modernizing complex legacy application portfolios and reducing technical debt
- Experience leading geographically distributed organizations and leaders
- Demonstrated ownership of meaningful technology budgets, including run, transformation, vendor and internal-resource spending
- Experience leading strategic vendors and systems integrators
- Excellent executive communication, stakeholder-management and business-partnership skills
- Local candidate already authorized to work in the role's country
- Employment subject to pre-screening tests, which may include drug screening, background check and DMV check
Benefits
Comp & perks- Flexible work model blending remote work with intentional in-person collaboration
- Resources to support employee success
- Career development opportunities
- Inclusion and wellbeing-focused work environment